Applies to: All Reolink cameras that can support Reolink cloud
If you fail to bind the camera to the Reolink cloud, you may follow the troubleshooting tips listed below to solve the problem. There're several possible causes of the problem.
Cause 1. Incorrect operation
Solution: Please refer to this article to bind cameras to Reolink cloud via Reolink App.
Cause 2. Poor network connection
Solution: Try to access your camera remotely. If you succeed, please submit a request to our support team with your camera's UID, admin password, your cloud account, and the bind failed screenshot. If you can not access your camera remotely, please check the network that your camera is connected to or switch to other networks to see if it works.
Cause 3. Repeat binding
Solution: Make sure you don't bind this device to other cloud accounts before. If you have, please log into another account, unbind it from the cloud plan and delete it from the device list on Reolink App at first. Then you can bind the camera to your own account again.
If the problem persists, you may submit a request to our support team for further assistance.