Applies to: Reolink Go
Note: This guide is ONLY for Connection failed issue of Reolink Go after working well for a few hours and failed suddenly.
Cause 1. The network signal is weak.
Solution: Reboot the camera and move it to the positions with better network signal.
Cause 2. The SIM card or the data plan has expired.
Solution: Please take out the SIM card and use your phone to check whether you can access the internet. You may also contact the mobile carrier to check the status of your SIM card and the data plan.
Cause 3. The camera is not working properly.
Solution: Reset the camera and follow the table below to solve the problem accordingly.
|SIM Card Status||LED Status||Voice Prompt||Suggestion|
|Installed||Solid Red||Connection failed||Try the solution in Cause 2, reinstall the SIM card and then reboot the camera.|
|Installed||Solid Red||No||Contact our support team with the product UID for additional help.|
|Installed||Flashing Blue||Connection failed||Try the solutions in Cause 1&2 for 3 times to see whether the issue persists.|
|Uninstalled||Solid Red||Connection failed||Contact our support team with the product UID for additional help.|
|Uninstalled||Solid Red||camera cannot recognize this SIM card||Try the solutions in Cause 1&2 for 3 times to see whether the issue persists.|