IP Camera Cannot be Powered on

Applies to:B400; B800; D400; D800; RLC-410; RLC-410-5MP; RLC-410S; RLC-411; RLC-411-5MP; RLC-411S; RLC-411S-5MP; RLC-420;RLC-420-5MP; RLC-422-4MP; RLC-422-5MP; RLC-423; RLC-423S; RLC-511; RLC-520; RLC-522; RLC-510A; RLC-520A; RLC-810A; RLC-811A; RLC-820A; RLC-822A; RLC-1210A; RLC-1220A; E2 outdoor; RLC-511WA; C1; C1 Pro; C2; C2 Pro; E1; E1 Pro; E1 Zoom; Reolink Lumus; RLC-210W; RLC-410W; RLC-410W-5MP; RLC-410WS; RLC-411WS; RLC-411WS-5MP; RLC-422W; RLC-423WS; RLC-511W;RLC-422W-5MP;

There're several possible causes for failing to power Reolink IP cameras. You may follow the troubleshooting tips listed below to solve the problem.

Cause 1. Defective power supply

Solution: If your camera is powered by a DC adapter, please use a properly-functioning power supply and outlet to see if works.

For E series, C series and Lumus, please use 5V/2A power adapter.

For other wireless and PoE IP cameras, please use 12V/1A power adapter.

For RLC-423 series, please use 12V/2A power adapter.

Cause 2. Incompatible or defective POE Injector/Switch

If your PoE camera is powered via the POE port of a POE NVR/switch, please try the following steps:

• Please make sure you use the correct PoE injector/switch.

For RLC-423 series, please make sure that the PoE injector/switch is 802.3at compliant (48V) and supports active mode.

For other Reolink PoE camera models, please make sure that the PoE injector/switch is 802.3af compliant (48V) and supports active mode.

• Please use another Ethernet cable and try a different port on the POE NVR/injector/switch.
• If the problem persists, please power the camera via DC adapter to see if it works.

Cause 3. Defective camera hardware

Solution: Cover the day/night sensor or place the camera in a dark environment to see whether the Infrared lights will turn on or whether you can hear a click sound. If not, please reset the camera to default factory settings and try again.

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If the problem persists, you may contact our support team by submitting a request for further assistance.