Fail to Change the Resolution for Reolink Cameras

Applies to: All Reolink cameras except for battery-powered cameras.

This article is to solve the problem that you failed to change the resolution for Reolink cameras. Please check the guides below.

Cause: add the camera with multi third party softwares.

Solution: Before configuring the resolution settings via Reolink Client/App, please confirm whether you have added the camera to the third-party software or NAS. If you have set the camera via the 3rd-party software, then changing resolution will be prevented.

You may delete the camera from that software, then reconfigure the settings via Reolink Client. Or the easier way is to restore the camera to factory default settings, then resolution changing will be supported.

Helpful？

Thanks for your feedback! You can click again to cancel and feed back again.

Yes

Sorry about that. We'll be grateful if you can provide some advice.

Thank you for your feedback. Please leave your email address so that we can get in touch with you when necessary.

I've read and understood the Terms & Conditions and Privacy Policy , and I understand that Reolink will use my personal data (email) to facilitate my authentication.

submit

You have clicked too often. Please try again tomorrow.