Applies to: Reolink battery-powered cameras
There are several possible causes for Login Failed when remotely accessing Reolink battery-powered cameras via Reolink App. You may follow the steps below to troubleshoot the issue.
Cause 1. The camera is not powered-on.
Note: How to tell if the camera is powered on? Turn off the lights or place the camera under a dark environment, if the infrared lights of the camera turn on, then the camera is powered on properly.
Solution: Try to charge the battery and scan again.
Cause 2. The camera is not connected to the Internet.
- Confirm the color of the status LED on the camera. If it is red, please check if the WiFi SSID & password changed.
- Connect your camera to a different WiFi and try to log in again. If you succeed, please check the internet connection.
Cause 3. The phone is not connected to the Internet.
Solution: Connect your phone to different networks (4G or other WiFi networks) and try to log in again.
Cause 4. The app is not working properly.
Solution: Try to access the camera via Reolink Client. If you succeed, please update Roelink App to the lasted version or reinstall the App and try again.