Reolink Battery-powered cameras.
When you set the camera up successfully and after working days, the error message you get from the App or the Client is that the Device is offline, please kindly troubleshooting the below steps:
Step 1. check whether the camera is powered on.
For Argus series cameras, when the camera is powered on, you are able to see the blue light in front of the camera unless you manually turn the status light.
It is advised not to turn it off in case that you have no idea of what the issue you have.
There is a Status LED on the front panel of the camera, please check this light, is it blue?
If there is no light, please check the battery.
If the Blue light is on, please turn to Step 2.
Step 2. check the network status if the camera loses the network connection, this error message will pop-up as well.
In that case, we suggest you take the camera 1m to the router and then go to your router settings, checking whether you are able to find the IP address for the camera.
Moreover, if the Status LED on the front panel of the camera, referring to the picture above, is solid red, it indicates the network connection is lost as well.
You could send your troubleshooting results back to our Support Team, they will help you to solve it.