Having trouble with your Reolink camera infrared lights not working? Do your Reolink infrared lights not light up in a dark environment? This article provides troubleshooting tips to help you resolve these issues.
Applies to: All Reolink cameras
Infrared Lights Not working on Reolink Security Camera at Night
When you preview the camera at night, you find that the Reolink infrared lights are off, which means the Reolink CCTV camera infrared not working. Before doing the troubleshooting, please check the following two points first.
1. Ensure the Day/Night Mode and IR lights Mode are set to Auto. How to Enable/Disable IR Lights for Reolink Cameras
2. Make sure to install the camera where there is no direct exposure to strong light or reflective objects.
Troubleshooting Steps for Infrared Lights Not Working on Reolink Security Camera at Night
1. Check whether the Reolink camera has the black & white and color switching threshold settings, if yes, please adjust the threshold to 0 or 50. Introduction to Black&White and Color Switching Threshold
2. Restore/Reset the camera. How to Reset Reolink Devices
3. Make sure the firmware version of your camera is the latest. How to Manually Update firmware for Reolink Device Note: this point does not apply to battery-powered cameras.
If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results (including the camera's preview page when the IR lights are off).