Camera Failed to Scan the QR Code on the Phone APP

Applies to: Reolink battery-powered cameras and E series cameras.

If you keep hearing “Please run Reolink App, add the camera, and set it up” instead of moving on to the next step when setting up cameras, it means the camera has failed to recognize the QR code on your phone.

There are several possible causes for the problem:

Cause 1. The camera lens is dirty and unable to get a clear image of the QR code.

Solution: Wipe the camera lens with a dry paper towel/tissue. For the initial setup, you may remove the protective tape on the lens.

Cause 2. Your phone is too near or too far away from the camera.

Solution: Adjust the angle and the distance to make sure that your phone screen is 90° vertical to the camera at about 20cm (8 inches) away.

Cause 3. The WiFi SSID and password are too long.

Solution: The WiFi SSID and password should be between 1~31 characters. Please make sure they don't contain special characters, like &<>.

Cause 4. The light is too dim for the camera to recognize the QR code.

Solution: Scan the QR code on the phone’s screen where there's enough illumination and adjust your phone screen to about 50% brightness.

Cause 5. The QR code is too small for the camera to scan.

Solution: Enlarge the QR code generated on the phone or try to use a phone with a screen larger than 4-inch.

If none of the options above can solve the problem, please contact Reolink support for further help.