When you attempt to add Reolink devices to the Reolink App or Reolink Client, you may scan the device in LAN to quickly connect devices on the same network. If your device does not appear in the list, this guide outlines common reasons and solutions to help you resolve the issue.
Applies to: All Reolink devices except battery-powered cameras.
Symptoms for No Device Found when Scanning Reolink Device in LAN
The "No Device Found" error prompts up or the specific Reolink device does not show up on the list when you try to scan the device(s) in LAN via the Reolink App or Roelink Client.
Important Notes about Scanning Device
1. Before troubleshooting, you can try other methods in the following guides to connect your Reolink device.
How to Add Reolink Camera or NVR to Reolink App
How to Add Reolink Products to Reolink Client
2. If your camera is connected directly to the Reolink NVR's PoE port, the Reolink App and Client will not be able to scan for that camera in LAN. You can view the camera by accessing the NVR instead.
3. Battery-powered cameras don’t support being added to the Reolink App and Reolink Client by scanning in LAN, they can be added to the Reolink App and Reolink Client only by scanning the QR code on the camera or entering the UID manually.
Troubleshooting Steps for No Device Found when Scanning Reolink Device in LAN
1. Verify that the device is powered.
The Reolink device may not be powered on properly. How to tell if the device is powered on?
- For cameras with infrared lights or spotlights, cover the camera's daylight sensor or place the camera in a dark environment. If the infrared lights/spotlights of the camera turn on, then the camera is powered on properly.
- For devices with status lights, observe if the status light illuminates.
2. Check if the devices are on the same network properly.
Ensure that the Reolink device and the end-user devices running the Reolink software (computer, phone, etc.) are connected to the same network to enable LAN discovery. Normally, you need to connect the Reolink device to the same Wi-Fi or router as the end-user devices.
3. Check the settings of the end-user devices and router
The scanning may be blocked by firewalls and anti-virus software. Temporarily disable any VPN, firewalls, and anti-virus software (e.g., Norton Security) on your computer, phone, and router. Then scan the Reolink device again via the Reolink App or Reolink Client.
4. Reinstall the Reolink software.
Completely uninstall the Reolink App or Reolink Client then reinstall it and see if that resolves the issue.
Note: Before deleting the software, ensure that you have correctly recorded all device UID, usernames, and passwords to avoid connectivity problems later.
Related Articles
- Why Reolink Client Can not Scan the Camera IP Address
- Introduction to the Default IP Address of Reolink Cameras and NVRs
- Introduction to Error Message on Reolink Software
- What to Do When Having Issues with Accessing Reolink Devices on a Specific Phone/PC
If you are still unable to access the Reolink device after going through the troubleshooting steps, there may be underlying issues that require further assistance. Please contact Reolink Support Team for personalized guidance.