Applies to: Reolink cameras with SD card slots
Note: If you fail to find any records in the Micro SD card when trying to playback the recordings of your camera, please refer to this article to see whether you have left out any detail when searching recordings in Playback. If you still cannot find any records, please follow the steps below to troubleshoot the issue.
There are several possible causes for the problem:
Cause 1. The micro SD card cannot be recognized by Reolink cameras.
Solution: Please check the status of the micro SD card. You will see whether the SD card has been recognized via the SD card's information. If not, please refer to this article to choose the SD card that is compatible with Reolink products.
Cause 2. Incorrect recording settings.
Cause 3. The camera fails to trigger the alarm.
Solution: Try to trigger the motion detection and check the signs of the alarm:
a. Check for Motion Icon (a red man running) on the screen.
b. Check for Push Notification or Email Alerts.
c. Check for Audio Alarm (only for C1, C1 Pro, C2, C2 Pro, Reolink E1, Reolink E1 Pro and battery-powered cameras)
If no signs of alarm can be found, please contact our support team for additional help.
Cause 4. The SD card is not working.
Solution: Try to format the micro SD card or try another SD card. If the alarm can be triggered properly but still no recordings found in the SD card, please try to format your SD card into FAT32 to test whether the camera can save the recordings.
Note: If you're trying to format your SD card in Mac, it is recommended that you convert the format into MS-DOS format.