If you're having trouble receiving push notifications from your Reolink cameras, this guide will help you troubleshoot and resolve the issue to ensure you're always alerted to important events.
Applies to: All Reolink devices.
Symptoms for Reolink Device Not Sending Notifications
Reolink device might fail to send notifications despite motion detection. Notifications may also be delayed or intermittent, and incorrect app settings or unstable internet connections could be the cause.
Troubleshooting for Reolink Device Notifications Not Working
1. Enable Motion Detection: Please make sure the events can be triggered and detected during movement. The criteria for verification include the presence of a motion detection icon on live view, alarm siren, push notification, or alarm email indicating motion detection.
2. Correct Related-Push Settings:
1> Ensure that push notifications are enabled for the Reolink app in your phone's system settings. How to Enable Push Notifications on iOS and Android Phones
2> Verify that the push notification switch is turned on in the camera settings and that you have a valid push schedule configured. How to Set up Push Schedule via Reolink App
(Note: On Android phones, avoid enabling modes such as Do Not Disturb, data-saver, adaptive power, etc.)
3. Accessed from WAN: Please make sure you can access the app on other networks/Wi-Fis. Also, send us the UID to help you double-check: How to Find the UID of Your Cameras and NVRs
4. Re-add the Devices: Try deleting the devices (cameras) from the Reolink app and then re-adding them. This can sometimes resolve push notification issues.
5. Upgrade to the Latest Firmware Version: Here is a link to help you Reolink Firmware Update Guide
6. Update the App: Please update the app and send us its version.
How to Install/Update Reolink App on iPhone
How to Install/Update Reolink App on Android Phone
7. Reinstall the App: Please try uninstalling and reinstalling the Reolink app on your phone. Before doing this, make sure you have your camera's UID, username, and password saved, as you'll need this information to set up the camera again.
8. Reboot the Devices and Router: Please reboot both your router and the cameras. If possible, it's recommended to reset the router rather than just rebooting it.
9. Restore or reset the camera: If the above steps don't help, please restore it How to Restore Reolink Products or reset it How to Hard Reset Device by Pressing the Reset Button
If you have tried all the above solutions and are still the same, please contact the Reolink Support team