Applies to: Reolink solar panel
There're several possible causes for Reolink Solar Panel to stop charging Reolink battery-powered cameras, please follow the steps below to troubleshoot the issue.
Cause 1. Bad contact in the charging cable
Solution: Unplug and re-insert the charging cable. Ensure the stable connection between the solar panel and the camera.
Cause 2. Insufficient sunlight
Solution: Make sure that your Reolink Solar panel is pointed toward the sun and is not obstructed by trees, buildings, or other obstacles. Refer to How to Use Solar Panel Effectively
Cause 3. Inappropriate temperature
Solution: Make sure that your camera is not working in temperatures below 0°C (32°F) or above 60°C (140°F).
Cause 4. Extensive use
Solution: Extensive use of your battery-powered cameras will drain the camera's battery faster than the recharging speed of your Reolink Solar panel, especially with insufficient sun exposure. Please reduce or stop using your camera for a day or two to see whether the battery level will increase.
Cause 5. Broken Battery
Solution: Check the status LED on the back of the battery and the indication signal on your App (If the solar panel is charging the camera, there will be a sun and lightning icon).
The orange status light indicates that the battery of this camera is charging.
The green status light indicates that the battery is fully charged, and you can disconnect the power adapter.
If neither of them can be found, please try to charge the camera with a DC adapter to see if it can be charged or fully charged. If not, please contact our support team for additional help.
Note: If the problem persists after going through the steps above, please contact our support team by submitting a request with the result of your troubleshooting.