Reolink products are known for their reliability and ease of use, but occasional issues may arise. This guide will help you restore your Reolink devices to ensure optimal performance and functionality.
Applies to: All Reolink devices.
Table of Content
3. Restore Reolink Device Step-by-Step Instruction
1. Reolink Restore Use Cases
1. You have forgotten the password of Reolink device but still have access to it.
2. The configuration settings are incorrect, and you wish to restore Reolink device to factory settings.
3. Reolink device is not operating correctly.
2. How Reolink Restore Works
1. "Restore" means clearing the camera's configuration and resetting it to factory settings, which also resets the password. This allows you to set a new password.
2. You can remotely restore the camera without having to take it down; tap "Restore" in the software.
3. Restoring will reset the configuration but will not delete any recordings. For more information on what will be cleared, please refer to this article: Introduction to the Differences between Reset, Restore and Reboot
4. If you have a NVR in the same network, and camera keeps saying "incorrect username or password" after restore, the NVR may have assigned a password to the camera. To improve the security of camera access, the NVR (new UI) has the function of assigning a password to the camera. Please go through this article to change the camera password on the NVR monitor: How to Configure User Settings via Reolink NVRs
5. The user account does not have permission to restore the device.
3. Restore Reolink Device Step-by-Step Instruction
Method 1: Restore Reolink Products via Reolink App
Method 2: Restore Reolink Products via Reolink Client
Method 3: Restore Reolink Products via a Web Browser
Method 4: Restore Reolink Products via Reolink PoE NVR
Method 5: Restore Reolink products via Reolink PoE NVR(New UI)
4. Related Articles
How to Add Reolink Products to Reolink Software
How to Hard Reset Device by Pressing the Reset Button
Introuduction to Reolink NVR Passwords
Introduction to the Password of Reolink App/Client, Reolink Account and Reolink Device