How to Cancel My Order

Reolink accepts order cancellation within 24 hours of purchase. Please follow the steps below to cancel your order.

Step 1: Apply order cancellation

Send an email with a brief title (such as Cancel My Order#) to support@reolink.com with below information:

• Order ID:
• Brief Reason:

Step 2: Wait for your refund

Reolink customer supports will refund to your PayPal account according to the order within 48 working hours.

Note: Usually, all orders will be handled by the system within 24 hours and the packages will be sent out to our forwarders within 48 working hours. If your order has been shipped out, the application of order cancellation might be rejected.