If you're experiencing issues with your bullet or dome camera and need to reset it, you may follow the steps below to reset your bullet or dome cameras to factory defaults by pressing the Reset button.

Applies to: All Reolink cameras except for battery-powered ones, E1 series, FE-P, FE-W, Video Doorbell Series, Reolink Lumus, Reolink Duo series, and TrackMix series cameras.

Table of Contents

1. Important Notes before Reset Reolink Cameras

2. Reolink Cameras Step-by-Step Reset Instruction

3. Initial Setup

4. Related Articles

1. Important Notes before Reset Reolink Cameras

1. The position of the reset button may vary depending on the type of camera.

2. After resetting, your camera will return to factory default settings: username (admin) and password (no password).

3. If you have a NVR in the same network, and camera keeps saying "incorrect username or password" or "Authentication failed" when access the camera individually, the NVR may have assigned a password to the camera. To improve the security of camera access, the NVR (new UI) has the function of assigning a password to the camera. Please go through this article to change the camera password on the NVR monitor: How to Configure User Settings via Reolink NVRs

2. Reolink Cameras Step-by-Step Reset Instruction

Bullet or Dome Cameras

Camera Model Appearance The location of the reset button
RLC-510A, RLC-810A, RLC-81MA, CX410, RLC-410W......         bullet Reset button is on the Pigtail cable.
RLC-520A, RLC-820A, RLC-1224A......           dome

Refer to the following steps to reset the camera.

Step 1. Power off the camera.

Step 2. Press the Reset button and hold on, then power on the camera while pressing the Reset button.

Note: Please ensure that your camera is properly powered on. You can confirm if the camera is powered on by checking if the IR light/spotlight is on.

Step 3. Hold for about 10 seconds then release the Reset button. Done!

reset button

Here is a video for your reference.

Vandal Proof Cameras

Camera Model Appearance The location of the reset button
RLC-540A, RLC-840A, RLC-843A, RLC-1240A, RLC-840WA, RLC-843WA, V500, V800, V1200, Duo 2V PoE, Duo 3V PoE.   alt Reset button is on the camera body.

Refer to the following steps to reset the camera.

The reset button is next to the microSD card slot.

Step 1. Power off the camera.

Step 2. Unscrew the SD card cover, press the reset button for 5-10 seconds.

Step 3. Power on the camera, hold on the reset button until you hear a musical tone, release reset button. Done!

Note: Please ensure that your camera is properly powered on. You can confirm if the camera is powered on by checking if the IR light/spotlight is on.

843a reset

Here is a video for your reference.

RLC-823 Series

Camera Model Appearance The location of the reset button
RLC-423, RLC-823A, RLC-823A-16X, RLC-523WA.         823A Reset button is on the Pigtail cable.
RLC-823S1, RLC-823S2, RLC-823S1W.          823s Reset button is on the camera body.

Refer to the following steps to reset the camera.

For RLC-423, RLC-823A, RLC-823A-16X, RLC-523WA:

Step 1. Power off the camera.

Step 2. Press the Reset button and hold on, then power on the camera while pressing the Reset button.

Note: Please ensure that your camera is properly powered on. You can confirm if the camera is powered on by checking if the IR light/spotlight is on.

Step 3. Hold for about 10 seconds then release the Reset button. Done!

reset button

For RLC-823S1, RLC-823S2, RLC-823S1W:

Press the reset button for more than 5s and release it, then you will hear the reset sound to notify you reset has been operated successfully. Done!

Note: Please ensure that your camera is properly powered on. You can confirm if the camera is powered on by checking if the IR light/spotlight is on.

823S1

Here is a video for your reference.

3. Initial Setup

After the reset is complete, if you need to access the camera individually for further setup or configuration, please refer to the following articles. These guides will take you through the necessary steps to complete the initial configuration.