If some IR lights/spotlights are not bright or are dim, you may not view the camera well at night. How to fix the infrared LEDs or spotlights? Explore the common causes and solutions for some IR lights/spotlights that are not bright or dim in this article.
Applied to: All the cameras expect cameras with hardware version IPC_3816.
Symptoms for some infrared leds/spotlights are not bright or are dim
When you enable the infrared lights or spotlight, some of the lights are not bright or are dim and you cannot view the camera well. This article provides troubleshooting tips for some IR lights/spotlights that are not bright or dim.
Troubleshooting Steps for some infrared lights/spotlights that are not bright or are dim
1. Ensure you're using the original Reolink camera power adapter. (Not apply to battery-powered cameras)
2. If you don't use the original power adapter, please confirm the power supply meets our requirements and replace it for testing purposes if you can. If you are not sure, you can check the of specifications page your camera to find the requirements.
3. Some models (RLC-823A 16X/RLC-423, etc.) will light different infrared lights according to different focal lengths. You can adjust the focus to check if other infrared lights are on. Please refer to: Introduction to the Status of RLC-823A Series IR LEDs
If the above suggestions don't work, please contact Support and provide a photo showing some IR lights/spotlights are not bright or are dim issue and update us the info above for further guidance.
By following these steps, you can effectively troubleshoot and resolve issues with the IR light or spotlight problem. If you need further assistance, don't hesitate to contact Support for personalized guidance.