Experiencing trouble with your Reolink camera remaining offline even after the router resumes working? This troubleshooting guide addresses “why is my Reolink camera offline when the router reconnects” issues step by step.
Applies to: All Reolink cameras (except for Reolink battery-powered 4G cameras).
Description for Reolink Camera Offline when the Router Reconnects
Reolink camera fails to automatically reconnect to the network and remains offline after the router restarts or has been inactive for a period of time.
Troubleshooting Steps for Reolink Camera Offline when the Router Reconnects
1. After the router restarts, wait for 5 minutes to see if the camera can reconnect to the network.
If not, try connecting your mobile phone to the same Wi-Fi at the camera's location and see if this works.
2. Reboot the camera and the router for a try.
If possible, it's recommended to reset the router (rather than just rebooting it) for a try.
3. Update to the latest firmware version when you can access the camera again.
Updating the firmware of your Reolink camera is crucial to ensure optimal performance. This step is essential and can also help address “why Reolink camera goes offline” issue.
So if possible, please refer to the following instructions to see if they help optimize the situation for you.
Reolink Firmware Update Guide
4. Try to reset and reconfigure the camera for a test.
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
- Details of the troubleshooting steps you've already taken and their results.
- The brand and model of your router.
By following these steps, you can effectively troubleshoot “why is my Reolink camera offline even after the router resumes to work” issue. If you need further assistance, don't hesitate to contact Support for personalized guidance.