Have trouble with your Reolink Wi-Fi camera connecting to your NVR? This troubleshooting guide addresses “Wi-Fi cameras not connecting to NVR randomly" issues step by step.
Applies to: Reolink PoE NVRs and RLN36.
Note: If your NVR is RLN12W, please refer to this article for more guidance. How to Boost Reolink Wi-Fi NVR's Signal
Symptoms for Reolink Wi-Fi cameras not connecting to NVR randomly.
The camera randomly shows video loss (old UI) or connection failed (new UI) on the NVR and then reconnects, but will happen again after a while. And when the Wi-Fi camera drops offline from the NVR, the camera still can be accessed individually through the App or Client.
Troubleshooting Steps for Reolink Wi-Fi camera stopped working on PoE NVR.
1. Verify camera and NVR Compatibility.
You can refer to this article to check whether your camera is compatible with your NVR. Introduction to Hardware Versions of Reolink NVRs
- If your NVR version can support your camera, please go to the Reolink Website to download the firmware. Then refer to this article to upgrade the firmware for your NVR.
How to Manually Upgrade firmware for Reolink Device - If your NVR version cannot support your camera, you can consider changing to a compatible camera or using the camera as a stand-alone camera.
2. If the camera has an Ethernet port, please connect it to the NVR directly.
If the camera functions properly when connected to the network, the issue may lie with the Wi-Fi signal or router settings. We recommend boosting your network signal and double-check the network environment.
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. The camera and NVR's system information.
2. NVR IP channel information when disconnected (screenshot required). How to Check Camera Status on IP Channel Page via Reolink NVR (New UI)
3. A Network Topology like the picture. Please mark the IP address of each device.
4. The phenomenon and frequency of disconnection and a short video showing the problem.
5. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with your Wi-Fi cameras not connecting to NVR randomly. If you need further assistance, don't hesitate to contact Support for personalized guidance.