This article will guide you through the troubleshooting steps for the issue where only one camera is recognized with the Reolink RLA-POESC1.
Applies to: All PoE cameras and NVR with hardware version N5MB01, N6MB01, N7MB01
Symptoms of Only One Camera Is Recognized With RLA-POESC1
When two cameras are connected to a PoE power device (such as a PoE switch or Reolink NVR) via a Reolink splitter, both cameras power up, but one of them cannot connect to the network properly.
Fix Only One Camera Is Recognized With RLA-POESC1 Issue
1. Swap Ethernet ports and cables with another working camera.
2. Ensure the Use of Straight-Through Cables: Make sure the Ethernet cable you are using is a straight-through cable, not a crossover cable: Cable Difference: Straight Through vs Crossover Cable (cables-solutions.com)
3. Test with Multiple Splitters: If you have multiple splitters, try the following two steps to see if they resolve the issue:
- Test the camera with different splitter.
- Connect the male ends of the splitters on both sides for testing.
If the issue persists, please briefly describe the problem, the troubleshooting steps you have attempted, and the test results. Then, contact Support for further assistance.