This article will guide you through the troubleshooting steps when the Reolink Cloud login is not visible on the App.
Currently, Reolink Cloud is compatible with various Reolink camera models across different global regions (click Reolink Cloud Availability to learn more).
Symptoms for Reolink Cloud Login not Being Displayed
In the Reolink App, under the Cloud option, only "Smart Home" is displayed, and "Cloud Storage" is missing, as shown in the image below:
Troubleshooting Steps for Reolink Cloud Setup When Login is Not Visible
1. Confirm that your Reolink cloud account is logged in to the App: How to Log in to/Log out Reolink Account via Reolink App
2. Ensure that your phone's network connection is stable by testing both cellular data and Wi-Fi.
3. Verify that your phone's country setting is set to a country that supports Reolink Cloud services. If your phone's country and language settings are tied together and cannot be set separately, choose the official language of a country that supports Reolink Cloud services (e.g., for the UK, select English (UK)). Note that this refers to the phone’s country setting, not the Google Play Store setting, as they are not the same.
If the issue persists, please provide the following information and contact Support:
1. A brief description of the issue. For example: In the Reolink App, under the Cloud option, only "Smart Home" is visible, and "Cloud Storage" is missing.
2. Screenshots or videos showing the following:
- The phone's country/language settings page
- The Reolink Account logged in successfully on the Reolink App
- The email address associated with the Reolink Account