When operating PTZ, Spotlights, Audio, Two-way Audio, Siren or other settings on the Reolink device, it prompts "operation failed". What should I do? This article will help you troubleshoot this issue

Applies to: All Reolink devices

Symptoms for Reolink Function Operation Failed

1. PTZ/Spotlights/Two-way Audio/Siren/Audio or other settings cannot open or prompt "Operation Failed".

2. Error prompt "Failed to Enable Talk" when enabling Reolink two-way audio in Reolink App or Reolink Client.

Troubleshooting Reolink Function Operation Failed

1. Ensure Reolink Device is online and functioning properly.

2. Switch to a different software. If you are using the Reolink App, try using the Reolink Client instead. Conversely, do the same. This will help us determine whether the issue lies with the App/Client or with the device.

3. If your camera is connected to an NVR, ensure that the NVR is compatible with cameras that support Reolink Two-way Audio/Siren or spotlight functions.

Compatibility check: Can I Use Two-Way Audio on NVR & Which Cameras Support the Spotlight

  • If the NVR supports Two-way Audio/Siren or spotlight functions but you still can't use it: Upgrade the NVR to the latest firmware: Download Center – Reolink

  • If the NVR does not support it: It is recommended to use the camera standalone (which means connecting the camera to the router for standalone configuration and usage). If you still want the camera to record to the NVR, you can add the camera to the NVR in the same local network.

4. Make sure camera is running the latest firmware on the Download Center – Reolink

5. Please restore/reset the camera to reconfigure it and then check if the issue can be resolved: How to Restore Reolink Products & How to Hard Reset Device by Pressing the Reset Button

6. If you receive the error message "Failed to enable talk" or "A user is using the speaker" when attempting to activate two-way Audio on your Reolink camera, please verify if the camera has been added to Smart Home or Home Assistant. If so, the camera's talk function is already in use. The camera can only use the talk function on one device at a time.

If the issue persists, please provide the following information when contacting Support:

  1. Confirm whether it's a specific feature on the camera that cannot be activated, or if none of the features are accessible.
  2. A video or picture showing the complete error message.
  3. System Information page of the camera/NVR/Home Hub, including model, hardware version, and firmware version. Please refer to How to Find out System Information (Firmware Version) via Reolink Software for details.

This information will help Support to diagnose and resolve the issue more effectively.