When you press the doorbell and don't hear any sound, why is my Reolink Video Doorbell not working? Refer to this article for troubleshooting steps.

Applies to: Reolink Video Doorbell PoE and Reolink Video Doorbell WiFi

Sympton of Reolink Doorbell not Working when Pressed

Reolink Doorbell Camera doesn't ring when someone presses it.

Troubelshooting Steps for Reolink Doorbell not Working when Pressed

1. Ensure power supply equipment is compliant. The adapter should be 24V DC or 12-24V AC, and the transformer should be 16V AC, 50/60 Hz, 30 VA. When connecting the doorbell camera to existing wiring, it is recommended to use a jumper wire: How to Install Reolink Video Doorbell Cameras to the Existing Doorbell Wiring

2. Check if the doorbell button is stuck.

3. Try increasing the doorbell volume. If this option is not available, ensure that both the camera and the Reolink App/Reolink Client are updated to the latest versions.doorbel ringing volume.png

4. Hard reset doorbell camera. Refer to: How to Reset Doorbell Cameras

If the issue remains unresolved, please provide the following information and contact Support:

  1. The camera model and quantity.
  2. A complete video demonstrating the problem.
  3. The System Information page from the camera, including model, hardware version, and firmware version: How to Find out System Information (Firmware Version) via Reolink Software