Reolink Camera Initialization Failed

The Reolink camera is unable to initialize, resulting in an "initialization failed" error. Please refer to this article for troubleshooting steps.

Applies to: All PoE cameras and WiFi cameras with network port

Symptoms of Reolink Camera Initialization Failed

1. When trying to configure the camera, if you connect the camera to a PoE injector, switch, or router via an Ethernet cable and you are unable to access the camera on the Reolink software, with a "connection failed" message.

2. After successfully connecting the camera to the network, if you add it to the Reolink App or Client and it shows a failure to load initialization information or displays “failed to obtain configuration information”.

Fix Reolink Camera Initialization Failed

1. Ensure the camera configuration steps are correct. Before attempting to configure the camera, make sure it is connected to the router via an Ethernet cable. Please refer to

2. Check if the camera is properly powered on. (If your issue matches symptom 2, you can skip this step.)

Cover the camera lens or put camera in darkness and observe whether the IR light or spotlight turns on to determine if the camera is powered. If no lights are visible when covering the lens, the camera is not receiving power. Refer to "How to Power on Reolink PoE Cameras & How to Power on WiFi Cameras" for checking the power supply.

3. If your camera is a doorbell camera, ensure that its power supply meets the specifications:

Power adapter must be 24V DC or 12-24V AC.
If using a transformer, it should be 16V AC, 50/60 Hz, 30 VA.
If connecting to existing wiring, it is recommended to use a jumper wire. For guidance, refer to: How to Install Reolink Video Doorbell Cameras to the Existing Doorbell Wiring.

4. Note that if the camera is already connected to an NVR or Home Hub, it will be managed by them, and you won't be able to access the camera by scanning its QR code or entering its UID. You will need to access the camera through the NVR or Home Hub.

5. Test the camera using different Ethernet cables and different ports.

6. Try configuring the camera using a different phone or computer to see if the issue persists.

7. Power cycle the router and camera.

8. Reset the camera to check if the issue is resolved. For instructions, refer to How to Reset Bullet or Dome Cameras.

If the issue persists, please describe the problem, summarize the troubleshooting steps you have already tried and contact Support:

Briefly describe the problem. For example: "The camera failed to connect when initializing through the app after being connected to a PoE injector."
Summarize the troubleshooting steps you have already tried. For example: "The camera powers on correctly, as indicated by the IR light when the lens is covered. Different Ethernet cables and ports have been tested."