Reolink Chime Not Working

Why Reolink chime is not working? Do I Need to configure any settings for Reolink camera? This article will outline troubleshooting methods for the non-functioning Reolink chime.

Applies to: Reolink Video Doorbell PoE, Reolink Video Doorbell WiFi, Reolink Video Doorbell (Battery).

Doorbell Chime Not Working

1. After pressing the Reolink doorbell, the chime does not respond, or chime fails to ring beyond a certain distance.

2. The Reolink chime can be detected but fails to pair, displaying "Pairing failed. Please try again."

Troubleshooting Reolink Doorbell Chime

1. Compatibility check. Please confirm that your Reolink doorbell and chime are compatible versions (you can find the label on the camera and chime to check the version. If there is no specific version label, it is Doorbell WiFi/PoE V1):

• Doorbell WiFi/PoE V1 can only be used with Chime V1.
• Doorbell WiFi/PoE V2/V3 and Doorbell (battery) can only be used with Chime V2.

If they are not compatible, please contact your seller directly for warranty service.

2. Make sure Reolink chime is powered on. When you press the side button, check if there is any sound or if the status light is visible.

• If the sound/light is off, please change to another power outlet or socket to test the chime.
• If the sound/light is on, please pair the chime with the doorbell camera again: How to Pair Reolink Doorbell with Chime (Doorbell PoE/WiFi) & How to Pair Chime with Reolink Doorbell Battery

3. Upgrade the Reolink NVR and doorbell to the latest firmware on the official website.

• Reolink NVR (new UI) also supports pairing Reolink Chime with Doorbell camera on App/Client/Monitor. If you do not see the Reolink Chime option on your NVR, please upgrade your NVR to the latest firmware: How to Upgrade Firmware for Reolink Products
• In order to avoid some problems with the old camera firmware, it is also recommended to upgrade the doorbell camera's firmware to the latest version on the official website.

4. Special Cases of door chime not working

• If the Reolink chime does not ring when the doorbell is pressed from a certain distance, it may be because the chime is not detected due to the distance. We recommend installing the chime closer to the doorbell.
• If your camera and chime are V1 versions, please check the power supply of the doorbell to ensure it meets the power requirements listed below. We suggest replacing the corresponding power equipment and accessories, such as adapters, Ethernet cable, and port.