When initially setting up a 4G camera, the device will provide various voice prompts after installing the SIM card. Each prompt has a specific meaning. If you encounter error messages or get stuck at any step, preventing successful configuration and access to the camera, this article will provide detailed troubleshooting steps to address it.
Applies to: All Reolink 4G cameras
What is Voice Prompt?
Voice Prompt refers to the feature that the camera will broadcast to remind us of the status of this camera during the initial setup procedure. It can help us properly finish the setup wizard and diagnose it if we have trouble finishing the initial setup procedure.
Voice Prompt Meaning and Troubleshooting
Please see the tables below for the Voice Prompts meanings and the troubleshooting suggestions.
| Voice Prompts | Meanings | What to do | |
| 1 | No Voice | The camera is not charged or cannot be reset. | Charge and reset the camera. Troubleshooting Guide: Reolink Reset Button Not Working |
| 2 | SIM Card Cannot be Recognized | SIM card isn't inserted or recognized. | Troubleshooting Guide: How to Fix Reolink SIM Card Not Recognizing |
| 3 | Data call failed. Please confirm your cellular data plan is available or import the APN settings | The SIM card has run out of data or APN Settings are not correct. | What to Do When Reolink 4G Cameras Prompt “Data Call Failed” |
| 4 | Not registered on the network. Please activate your SIM card and check the signal strength |
The SIM card is not activated or the signal is too poor. *For Go PT S Lite camera, it means the mobile data plan not active, running out, or has expired. |
Troubleshooting Guide: Reolink 4G Camera Not Registered on the Network *For Go PT S Lite camera, please activate, renew the Reolink SIM card data plan or purchase an add-on plan for the SIM card. |
| 5 | Network Connection Failed | The camera failed to connect to the 3G/4G network. | Troubleshooting Guide: Reolink 4G Camera Prompts "Network Connection Failed" and Fails to Connect on App/Client |
| 6 | Network Connection Succeeded | The camera is connected to the 3G/4G network successfully | Troubleshooting Guide: Reolink 4G Camera Prompts "Network Connection Succeeded" but Fails to Connect on App/Client |
| 7 | The SIM card is locked with a PIN | The SIM card is locked with a PIN | How to Unlock Sim Card |
Can I Adjust the Volume of the Voice Prompt?
The volume of the camera's voice prompt is built into the firmware and cannot be adjusted. If you find the volume of the voice prompt is low, please try to set up the camera in a quiet place.
Can the Camera Connect to Wi-Fi or a Router?
The answer is No. Reolink 4G cameras do not connect to Wi-Fi networks/router. They are designed to connect solely to 4G mobile networks with a SIM card. If you failed to connect a Reolink Wi-Fi camera, please refer to Reolink Connection to Router Failed.
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