If you hear a prompt saying“Data call failed. Please confirm your cellular data plan is available or import the APN settings” after installing the SIM card, refer to this article to find out what to do.

Symptoms for “Data Call Failed”

After installing the SIM card, the camera prompted “Data call failed. Please confirm your cellular data plan is available or import the APN settings.” At the same time, the status LED turned solid red, and then flashed blue, and finally turned off.

If your camera failed to connect, but you didn't hear a voice prompt, please reset the camera first and then refer to this article according to the corresponding prompts.

Troubleshooting Steps for “Data Call Failed”

Before the troubleshooting, please make sure:

  1. The camera version fits the country or region you are currently in. If it doesn't, please contact the seller. 
    Check the camera version: How to Check the Version of 4G Cameras
    The versions corresponding to each country: Which Version of Reolink 4G Cameras Should I Choose in My Region
  2. If your camera comes with antennas, please make sure they are tightened.
  3. Your SIM card carrier and data plan are supported and the SIM card is functional. 
  4. The SIM card is activated but not in arrears; it can function normally when inserted into a mobile phone.

If the above points are confirmed, please follow the steps below for troubleshooting: 

  1. Please import APN information to the camera manually. Learn how:
    How to Import APN information to Reolink 4G Cameras
  2. Try another SIM card supported by Reolink cameras. 

If the issue persists, please contact the Reolink support team with the following information: 

  1. The model, quantity, and UID of the camera. (Refer to this article to check your camera's UID: How to Find the UID of Your Cameras and NVRs)
  2. The SIM card carrier and data plan. 
  3. What troubleshooting steps mentioned in this article have been taken and the corresponding results.