If your Reolink 4G camera announces “Network connection succeeded” but still fails to connect in the Reolink App or Client, this means the camera is connected to the mobile network, but something is preventing it from completing the connection to the Reolink service. This guide explains the common symptoms and walks you through step-by-step troubleshooting methods to restore the connection.
Applies to: All Reolink 4G cameras
Symptoms of Reolink 4G Camera Fails to Connect to App/Client
After installing the SIM card, the camera announces "Network Connection Succeeded," the status light blinks blue rapidly and then stays solid for 5 seconds, but the app/Client says "Initialization failed," or "Connection failed".
In cases where the camera does not have a voice prompt, please reset the camera and refer to the corresponding voice prompt to do further troubleshooting suggestions: Introduction to the Voice Prompt of Reolink 4G Cameras
Troubleshooting Steps for Reolink 4G Camera Fails to Connect to App/Client
Please follow the troubleshooting steps below to resolve it. These steps will help ensure your camera can properly connect and be accessed in the App or Client.
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Check Camera Antenna
Ensure the camera antenna is securely attached (skip it if there's no antenna). -
Check Camera Versions
Confirm that the camera version matches the location where the camera is installed. (contact the seller if it doesn't). Refer to,
How to Check the Version of 4G Cameras
Which Version of Reolink 4G Cameras Should I Choose in My Region -
Verify SIM Card Compatibility
Check if your SIM card's carrier and plan are supported, and the SIM card is activated with available data.- Reolink SIM Card: Make sure your camera supports the Reolink SIM card and can be used in the location where the camera is installed. Refer to, Which Reolink Cameras Work with Reolink SIM Card? and Which Countries and Regions Can Reolink SIM Card Work in
- Non-Reolink SIM Card: Ensure that the SIM card you are using is supported in the location where the camera is installed. And test it on a phone to ensure it works. Refer to, How to Choose SIM Card for Reolink 4G Cameras
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Check Network Settings of Your Phone/Computer
Switch between Wi-Fi and mobile networks on your phone/computer to test its network connectivity. Try accessing with a different phone or computer to determine whether it is related to a specific device.
By following these steps, you can effectively troubleshoot and fix cases where your Reolink 4G cameras fail to be accessed on the App/Client despite announcing "Connection Succeeded."
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
- The camera's model, UID, and quantity. (How to Find the UID of Your Cameras and NVRs).
- The SIM card carrier and data plan/type.
- Details of the troubleshooting steps you've already taken and their results.
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