Having trouble with your Reolink 4G camera connecting to your phone or computer? This troubleshooting guide addresses “Reolink 4G camera won't connect to app/client" issues step by step.
Symptoms for Reolink 4G Camera not Connecting to App/Client Despite "Network Connection Succeeded."
After installing the SIM card, the camera announces "Network Connection Succeeded," the status light blinks blue rapidly and then stays solid for 5 seconds, but you still encounter "Reolink connection failed", "initialization failed" or "failed to obtain configuration information" on the Reolink App/Client.
In cases where the camera does not have a voice prompt, please reset the camera and refer to the corresponding voice prompt: "Introduction to the Voice Prompt of Reolink 4G Cameras".
Troubleshooting Steps for Reolink 4G Camera not Connecting to App/Client Despite "Network Connection Succeeded."
Before troubleshooting, please ensure the following points:
1. Check Camera Antenna
Ensure the camera antenna is securely attached (skip if there's no antenna).
2. Check Camera Versions
Confirm that the camera version matches your country (contact the seller if it doesn't).
How to Check the Version of 4G Cameras
Which Version of Reolink 4G Cameras Should I Choose in My Region
3. Verify SIM Card Compatibility
Check if your SIM card's carrier and plan are supported and the SIM card is activated and not in debt. Test it in a phone to ensure it works.
4. Check Network Settings of Your Phone/Computer
Switch between Wi-Fi and mobile networks on your phone/computer to test its network connectivity.
Try using a different phone or computer to rule out device-specific issues.
5. Test with Another SIM Card
If possible, try using another supported SIM card to see if the issue persists.
6. Remove SD Card (if applicable)
Take out the SD card from the camera and check if it affects connectivity.
How to Remove or Uninstall microSD Card from Reolink Cameras
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
- The camera's model, UID, and quantity. (How to Find the UID of Your Cameras and NVRs).
- SIM card carrier and plan type of the SIM card.
- Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with your Reolink 4G cameras failing to be accessed on the App/Client despite indicating "Connection Succeeded." If you need further assistance, don't hesitate to contact Support for personalized guidance.