If you are experiencing some issues when accessing your Reolink device on a specific phone/PC, follow the suggestions below to troubleshoot the problem.

1. On a Specific Phone:

  • Solution 1: 

    • Switch the network on your phone. If you are using mobile data to access the camera, switch to your home WiFi network and vice versa. Local Area Network (LAN) usually provides a more stable connection than Wide Area Network (WAN). Here you might want to know: What are LAN and WAN?

  • Solution 2:

    • Ensure the Reolink App on your phone has permission to access all available networks (local network, Wi-Fi, cellular data). If you are not sure how to check these permissions, contact your mobile support for further assistance.

      Note: Local Network settings are only available on the iOS system. See picture below. If it's already enabled, turn it off and then back on. Restarting your phone, try accessing camera again.
      local-network.png
  • Solution 3:
    • Turn off any VPN on your phone. Accessing Reolink devices via VPN is generally not recommended, as it may block the peer-to-peer (P2P) connection of the devices.
  • Solution 4:
    • If there are too many devices connected to your router, try disconnecting 2-3 devices from the router and connect the camera again.

2. On a specific PC: 

  • Solution 1:
    • Switch the network of your PC. Ensure that your PC and the Reolink device are connected to the same local network.
  • Solution 2:

    • Turn off the firewall or VPN on your PC. Make sure that the firewall or VPN is not blocking the connection to your Reolink devices.

  • Solution 3: 
    • Check the settings of your network. Make sure that you are not using Virtual LAN (VLAN) or Access Point (AP) isolation.
  • Solution 4:

    • Temporarily turn off any anti-virus software running on your PC, as it might interfere with the connection to your Reolink devices.

  • Solution 5:
    • If there are too many devices connected to your router, try disconnecting 2-3 devices from the router and connect the camera again.

If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken, the results and App/Client system status.