Are you experiencing difficulties with your Reolink camera not resetting? Worried if your camera is malfunctioning? This article will guide you through troubleshooting steps to resetting Reolink camera.

Applies to: All Reolink cameras. 

Issue Description of Reolink Reset Button Not Working

Your camera cannot be hard reset or doesn't respond to a hard reset—no sound or light. There could be several underlying reasons.

Troubleshooting Steps of Reolink Reset Button Not Working

  1. Check Power Supply
    Begin by checking if the camera is receiving power. You can do this by observing signs like a status LED or IR lights. This helps differentiate between a reset failure and a complete power failure.
  2. Inspect & Operate the Reset Button Correctly
    Examine the reset button for any visible damage or deformity that might hinder its function.
    If there are no obvious signs of damage, double-check if you are pressing the reset button correctly and holding it for more than 10 seconds. Refer to our guide on How to Hard Reset Device by Pressing the Reset Button for model-specific instructions.

If the Issue Persists:

If you have followed the troubleshooting steps and the camera still does not respond, gather the following details and contact Reolink Support:

  1. Camera Model & Quantity: Specify the exact model(s) and how many units are affected.
  2. Order/Invoice Reference: Provide your order number or invoice details for quick verification.
  3. Visual Evidence (if applicable): In case of evident button damage, attach a clear image for our technical team to assess and diagnose the issue accurately.

In conclusion, troubleshooting "Reolink camera won't reset" issues involves checking power, inspecting the reset button and correctly using the reset button. For persistent problems, contact Reolink Support for assistance. We're here to help!