The camera fails to return to the monitor/preset point after auto-tracking or manual pan or tilt. Here are some possible causes and solutions to help you identify and fix the issue.
Cause 1. Incorrect Settings.
Solution: Calibrate the camera and reset the monitor point/ preset point, ensuring that the monitor point / preset point is configured properly. For guidance, refer to How to Set up Monitor Point via Reolink App.
Cause 2. Outdated Firmware.
Solution: Visit Download Center – Reolink to download the latest firmware for the camera and upgrade it following How to Upgrade Firmware via Reolink Client (New Client).
Cause 3. Defective Hardware.
Solution: Manually pan or tilt the camera lens to the rightmost or leftmost position and then return it to the monitor point / preset point, to see if it can return to the correct position or not.
If the issue persists even after attempting these solutions, please contact the Reolink Support Team via email.