Are you having trouble with two different cameras displaying the same images on the Reolink APP or Client? This article provides troubleshooting tips to help you resolve these issues.

Applies to: All Reolink devices.

Symptoms for Two Different Cameras Show the Same Images

Different cameras show the exact same live image on the APP or Client.

Note: The term "duplicate camera" here refers to two cameras that are separately added to the App or Client. There are two normal exceptions to this:

  1. TrackMix Cameras: If your camera is a TrackMix camera, it is a dual-lens camera, the live view from both lenses will be the same.
  2. Camera Added Both to App/Client and NVR: If you add a camera separately to the App/client and also to the NVR, you may see duplicate view on the App/Client from both the standalone camera and the NVR, which is normal.

Troubleshooting Steps for Two Different Cameras Show the Same Images

1. Disable the software's Auto add feature, remove the camera from the software, and then add it again using the UID. 

2. Set up a static and unique IP address for the camera. And check if there is still a camera with the same IP address. Refer to How to Change to Static IP Address 

3. Uninstall and Reinstall the App/Client.

4. Check whether the issue exists on the App and the Client.

If the above suggestions don't work, please contact Support and provide the following information for further guidance:

1. The brand, model, and operation system version of your phone/The model and operating system version of the computer. 

2. Details of the troubleshooting steps you've already taken and their results.

By following these steps, you can effectively troubleshoot and resolve issues with two different cameras displaying the same images on the Reolink APP/Client/Monitor. If you need further assistance, don't hesitate to contact Support for personalized guidance.