If you encounter a black screen on the Reolink Client while loading camera images or after it's been running for some time, follow the steps below to troubleshoot the issue.
Cause 1. Outdated Reolink Client.
Solution: Visit Reolink Download Center to download the latest Client version.
Cause 2. Improper Settings.
Solution: Disconnect your PC from the internet. Go to Client Settings and turn off Hardware Decoding First on the Client, as shown below.
If the problem persists, contact the Reolink Support Team for further assistance. Be prepared to provide the following information:
1. The brand, model, and operating system of your PC.
2. The log of Reolink Client.
- On Windows, you can follow this path to locate the log: C:\administrator\%username%\AppData\Roaming\reolink\logs\
- On Mac, follow this path to locate the log: ~/Library/Application Support/reolink/Crashpad/
By following these steps and providing the necessary information, you can diagnose and potentially resolve the issue of the Reolink Client screen turning black.