If you encounter a Reolink JavaScript error while installing the Reolink client, this guide will help you troubleshoot and resolve the issue effectively.
Applies to: All Reolink cameras and NVRs.
Symptoms of Reolink JavaScript Error
When attempting to install the Reolink client on your computer, you receive the error message "A JavaScript error occurred in the main process," here’s how to address it.
Fix JavaScript Error
A. Error: Dynamic Linking Error: Win32 error 126
1. Please install the package marked in the below picture to repair the system on your PC, then try to install Reolink Client again. Here is the link that you can download the package:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
2. Please check if the installed client is the latest version. You can download the latest version of the client through the App & Client - Reolink section.
B. Error: Failed to get pictures path
Please check if there is a default folder for images/videos. If not, try creating an image/video folder manually.
If the issue persists, please provide a brief description of the problem and the troubleshooting steps you have already attempted. Include your computer's system information (such as OS, CPU, and GPU driver) as shown in the image below, and contact Support.