This article intends to troubleshoot the problem of the camera's failing or missing alarms. Please check them one by one to see if the problem is solved.
Applies to: All Reolink cameras.
Description: The camera does not respond to the alarm event, or misses out on some alarm events. For example, when a person is walking in front of the camera, you haven't received an alarm email, or the siren hasn't sounded.
Cause 1: The alert settings are not properly set up.
Solution: Check if you have set up the alerts for your camera accordingly.
For example, if you want the camera to sound the siren each time a pet is passing by, you need to first enable the siren and set up a schedule for the siren. It applies to other alerts such as email, push notifications, alarm recordings, etc.
Here is an article for your reference: How to Set up Alarm
Cause 2: Wrong settings of PIR. (For battery-powered cameras)
Solution: Turn on the PIR Motion Sensor, and turn up the PIR sensitivity for a check. You also need to set up the PIR schedule for a camera without smart detection (for example, Argus 2).
Here are articles that may help:
- How to Turn on/off the PIR Sensor
- How to Set up PIR Sensitivity via Reolink Software
- How to Set up PIR Schedule for Reolink Battery-powered Cameras
Cause 3: Wrong Settings of Motion Detection.
Solution: Make sure you have set up the detection alarm settings properly. The detection zone and detection sensitivity are important factors if the camera fails to alarms or misses alarms.
For example, if you paint the whole detection area as the no-alarm area, then the camera will detect no alarm at all. Likewise, if you lower the detection sensitivity to almost 0, the camera won't alarm either.
Here are guides on how to set up motion detection: How to Configure Motion Detection Settings
Cause 4: Wrong settings of Smart Detection. (For cameras with smart detection)
Solution: Make sure you have configured the smart detection settings of your camera reasonably.
If you find the camera fails to make alarms or miss alarm events of a moving person/vehicle/pet, the cause may lie in the wrong settings of smart detection. For example, if you lower the smart detection sensitivity for a person to 0, or the moving person captured by the camera is smaller than the minimum size you have customized, the camera won't make an alarm, thus you will not receive alerts either.
Click this article if you need: How to Set up Smart Detection Alarm via Reolink App
Cause 5: The firmware of your camera is not the latest one.
Solution: Upgrade the firmware to the latest one. Check out How to Upgrade Firmware for Reolink Products.
Cause 6: The installation of the camera is unreasonable
Solution: Please adjust the camera's view angle or install the camera to a better site.
If all the above solutions still fail to solve your problem, you can contact our support team for help.
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