To help you navigate our frequently asked questions page you can click on the links below to quickly get the answer you need.

  • Can I use this camera with Synology?

    Yes, this PoE IP camera can work with Synology. There are 2 methods for you to save videos in it.
    Method 1 (recommended): You can add this camera to Synology Surveillance Station. Check this How to Add Reolink Cameras to Synology Surveillance Station to learn how to add a camera. Please note the camera and Synology device should be connected to the same local area network before settings.
    Method 2: You can treat your Sunology device as an FTP server. For detailed steps of adding the FTP server, please refer to How to Set up FTP for Reolink Products.

  • Which version/model NVR recorder works with my camera?

    Like the other smart person/vehicle detection cameras, it can only work with the new hardware version NVR recorder system.

    The new hardware version NVR recorder information is as below:

    • RLN8-410 NVR recorder with Hw No. N2MB02 or Hw No. H3MB18 ( need to upgrade the firmware)
    • RLN16-410 NVR recorder with Hw No.H3MB18 only 

    To know your NVR recorder hardware version, please go to the Menu of your NVR recorder > System > Info > you will see the Hw No of your NVR

    system information.pngFor all Reolink NVR hardware versions and details, please refer  to the Hardware Version of Reolink NVRs

  • Can this camera support a Time-lapse function?

    Yes, RLC-810A supports a time-lapse function.

  • What ethernet cable can I use with the camera?

    Our cameras support T-568B connectors and CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. You may buy an Ethernet cable like the one in the link below. 

    For more information, you may refer to the Wiring Standard of Ethernet Cable

  • Can the camera be powered on by a PoE router?

    Yes, it can. And it can also be powered on by a PoE switch, DC adapter or PoE NVR. For more details, please refer to How to Power on Reolink PoE Cameras

  • Can I use this camera with Blue Iris?

    Yes, you can add the camera to Blue Iris according to How to Add Reolink Cameras to Blue Iris.

  • Can this camera support the Reolink Cloud storage service?

    This camera cannot support Reolink Cloud for now.
    At present, you can save clips to a micro SD card (up to 256GB) or FTP server. Or connect this camera to Reolink NVR to have 24/7continuous recordings.

  • Does my camera support person/vehicle detection? 

    Yes, this camera supports person/vehicle detection.

For more FAQs about the camera, please check Reolink Smart IP Camera 4K 8MP PoE Outdoor Infrared Night Vision Dome Camera Featured with Person/Vehicle Detection RLC-820A