To help you navigate our frequently asked questions page you can click on the links below to quickly get the answer you need.

If you still can't find the answer to your question, here is more information about the troubleshooting of your camera or please feel free to contact us.

  • Can I use this camera with Synology?

    Yes, this PoE IP camera can work with Synology. There are 2 methods for you to save videos in it.
    Method 1 (recommended): You can add this camera to Synology Surveillance Station. Check this How to Add Reolink Cameras to Synology Surveillance Station to learn how to add a camera. Please note the camera and Synology device should be connected to the same local area network before settings.
    Method 2: You can treat your Sunology device as an FTP server. For detailed steps of adding the FTP server, please refer to How to Set up FTP for Reolink Products.

  • Which version/model NVR recorder can work with my camera?

    Like the other smart person/vehicle detection cameras, it can only work with the new hardware version NVR recorder system.

    The new hardware version NVR recorder information is as below:

    • RLN8-410 NVR recorder with Hw No. N2MB02 or Hw No. H3MB18 ( need to upgrade the firmware)
    • RLN16-410 NVR recorder with Hw No.H3MB18 only 

    To know your NVR recorder hardware version, please go to the Menu of your NVR recorder > System > Info > you will see the Hw No of your NVR

    system information.pngFor all Reolink NVR hardware versions and details, please refer  to the Hardware Version of Reolink NVRs

  • Can this camera support a Time-lapse function?

    Yes, RLC-810A supports a time-lapse function.

  • What ethernet cable can I use with the camera?

    Our cameras support T-568B connectors and CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. You may buy an Ethernet cable like the one in the link below. 

    For more information, you may refer to the Wiring Standard of Ethernet Cable

  • Can the camera be powered on by a PoE router?

    Yes, it can. And it can also be powered on by a PoE switch, DC adapter or PoE NVR. For more details, please refer to How to Power on Reolink PoE Cameras

  • Can I use this camera with Blue Iris?

    Yes, you can add the camera to Blue Iris according to How to Add Reolink Cameras to Blue Iris.

  • Can this camera support the Reolink Cloud storage service?

    This camera cannot support Reolink Cloud for now.
    At present, you can save clips to a micro SD card (up to 256GB) or FTP server. Or connect this camera to Reolink NVR to have 24/7continuous recordings.

  • Does my camera support person/vehicle detection? 

    Yes, this camera supports person/vehicle detection, please refer to How to Set up Person/Vehicle Detection via the Reolink APP.

For more FAQs about the camera, please check Reolink Smart IP Camera 4K 8MP PoE Outdoor Infrared Night Vision Bullet Camera Featured with Person/Vehicle Detection RLC-810A