Keeping your Reolink devices updated with the latest firmware is crucial for optimal performance, enhanced features, and security improvements. This guide will walk you through the process of Reolink firmware upgrading for your Reolink devices.
Applies to: All Reolink NVRs, Reolink Home Hubs, and Reolink Cameras
Reolink Firmware Upgrade Methods
There are two primary methods for Reolink firmware updates:
1. Online Firmware Upgrade: Automatically install newer firmware via the internet on the Reolink software.
2. Manual Firmware Update: Download the firmware and install it manually.
Online Firmware Upgrade
Update your device online through the Reolink App, Client and NVR when it is connected to the Internet. The Reolink App and Client can either notify you automatically when a new firmware version is available or allow you to manually check for updates.
For which Reolink device supports online upgrades and the detailed instructions for online upgrades on different Reolink software, refer to the guide on Online Reolink Firmware Upgrade via Reolink Software.
Option 1. Automatic Firmware Update Prompt
When a new firmware version is available for your camera, the Reolink Client and App will automatically detect it and display an update prompt upon launch. You can click Update to start it directly from this prompt without navigating to the settings page. After clicking Update, the device will download and install the new firmware automatically. Do not disconnect power or network during the process.
The screenshots below are from the Reolink Client for reference only. The actual interface and content may vary.
If no pop-up appears when you open the Client, it means no new firmware has been detected for your devices. We recommend checking for updates manually by following the steps below.
Option 2. Manual Check for Updates
If the update prompt does not appear, or if you dismissed it and want to check later, follow these steps to manually check and initiate an online firmware upgrade.
Step 1. Connect to the Internet: Ensure all the devices, including the Reolink NVR/camera/Home Hub and the end-user devices running the Reolink software (computer, phone, etc.) have a stable Internet connection.
Step 2. Access the Upgrade Interface: Go to the upgrade interface on the Reolink software.
Step 3. Check for Updates: The software will automatically detect if there are any firmware updates available.
Step 4. Initiate the Update: Follow the on-screen instructions to initiate the Reolink firmware update process.
Step 5. Enable Auto Update (Optional): You can enable Auto Update to allow your device to update automatically when new firmware is detected.
Manual Firmware Upgrade
If you need to upgrade the firmware for the device that does not support online upgrades, or if you failed to upgrade the firmware online, you can perform a manual firmware upgrade. For detailed instructions for manual upgrades on different Reolink software, refer to How to Manually Update Firmware for Reolink Devices.
Step 1. Preparing for an Upgrade
Before initiating a firmware update, make sure to check the following details:
1. Camera Model: Identify the exact model of your device.
2. Hardware Version: Check the hardware version to ensure compatibility with the firmware.
For more detailed instructions on how to find this information about the Reolink device, follow the steps outlined in How to Find out Reolink Device System Information.
Step 2. Determining the Latest Firmware
To determine if your device has the latest firmware:
1. Visit the Download Center: Navigate to the Reolink Download Center, which always lists the latest available firmware.
2. Check the Latest Firmware Version: Enter the device model and hardware version to check the latest firmware version available for the device.
3. Compare Build Numbers: Compare the firmware build number listed in the Download Center with the one installed on your device. If the build numbers are different and the Download Center shows a more recent release, a firmware update is available.
4. Example:
Suppose your camera model is TrackFlex Floodlight WiFi, hardware version IPC_NT18NA68MPW, and firmware build no. 2601301195. You can use this information to check if a newer firmware version is available.
Step 3. Manually Upgrade the Firmware
1. Download the Firmware File: Ensure the firmware matches your device model and hardware version. Then download the firmware file from the Reolink Download Center. The file is generally a zip file.
2. Unzip the Firmware File: Unzip the zip file and get the pak file.
3. Follow the Installation Steps: Install the firmware according to the instructions provided in the guide: How to Manually Update Firmware for Reolink Devices.
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If you encounter any issues during the firmware update process, click “Submit a request” below to contact the Reolink Support Team.