Are you having trouble with Reolink smart home failed to load? This article provides troubleshooting tips to help you resolve these issues.
Applies to: Compatibility with Google Home & Alexa.
Symptoms for Camera Is Not Displayed in the Smart Home Page of the Reolink App
Reolink camera is not showing up on the smart home page of the Reolink App.
Troubleshooting Camera Is Not Displayed in the Smart Home Page of the Reolink App
1. Please reconfirm whether your camera supports smart home features. Refer to the “Applies to” section at the top of the article to confirm device compatibility and support requirements.
2. Upgrade camera firmware. If a compatible camera model cannot be found on the smart home page on Reolink App, visit Download Center – Reolink to download the latest firmware and manually upgrade it following the instructions provided in Reolink Firmware Update Guide.
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. The system info for the camera. Refer to: How to Find out System Information via Reolink App
2. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with Reolink smart home failed to load. If you need further assistance, don't hesitate to contact Support for personalized guidance.