If you fail to find the battery status information, here are some troubleshooting tips for you to resolve the problem.

Applies to: TrackMix LTE Plus

Please check whether the battery ID shown on the Reolink App is the same as the one on the camera's battery pack.

battery_ID.pngcamera_battery_ID.png

  • If they are the same, unplug the solar panel from the battery pack. 10 seconds later, re-plug it and check whether the battery information is shown.

unplug.png

  • If they are not the same, please re-pair the battery pack with the camera via the Reolink App.

        pair.png

If the problem is still not solved, please contact Reolink Support.