If the freezing issue occurs when live viewing in clear mode on your Reolink Client, solve this problem by following the guides below to enable hardware decoding via Reolink Client. And disable hardware decoding if the Reolink Client turns to a black screen.
Applies to: All Reolink devices
Step 1. Launch your Reolink Client, and go to the Client Settings > System Settings page.
Step 2. Go to System Settings > Live View & Playback > Hardware Decoding First. And then enable or disable it as your preference.
Step 3. Turning it on or off requires restarting the client. Click Confirm to take effect.
If you want to set up the client system, refer to How to Set up Reolink Client System Settings.
If you have any questions, click “Submit a request” below to contact the Reolink Support Team.