Reolink Support Team
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How to Set up Pet Detcection via Reolink App
Smart pet detection is currently used to keep an eye on your dogs and cats.When enabled, you can customize the camera to record videos and send alerts when it detects pet detection events, and filt...
How to Set up Tracking Method for Trackmix Cameras via Reolink App
There are three different kinds of tracking methods for your Trackmix camera. Digital Tracking: Only digital tracking and the camera will not pan and tilt. Digital Tracking First: The digital cuto...
How to Set up Alarm Delay for Trackmix Cameras via Reolink App
Alarm delay refers to the alarm that will be triggered when a detection object stays in the detection zone longer than the set time. You may follow the steps below to set it up on Reolink App. Step...
Fix Poor Connection - Reolink Go Series Troubleshooting
If you have difficulty accessing your 4G camera, or the camera frequently shows connection failed on the app, please follow the following steps to find out what causes it and fix it. Applies to: Re...
How to Initially Set up Trackmix WiFi Camera via Reolink App
This article will guide you on how to initially set up your Trackmix WiFi camera via Reolink App. Note: Please download the latest app or scan the following QR code to download and install it first...
Which Camera Supports Smart Person/Vehicle Detection
Reolink keeps releasing more and more models that adopt the Smart Person/Vehicle Detection feature. The stand-alone camera models: Argus 3 Pro; Argus PT(2K); Argus 3 (2K); Reolink Go PT Plus; Reol...
Why Data is Consumed Fast
Applies to: Reolink GO, GO Plus, GO PT, GO PT Plus If you find that your camera has consumed much data during normal use, here are some possible causes for your reference: Cause 1. When the camer...
Where to Find Firmware for Battery-powered Cameras
Applies to: Reolink battery-powered cameras The firmware for battery-powered cameras couldn't be found on Reolink download center since the camera could only support online upgrade. To upgrade th...
What to Do If the Coupon Code is Occupied When Placing an Order
When placing the order on https://reolink.com/checkout/, if you enter the coupon code and click on Continue to enter the next step, it will generate an order (Order A). At this time, if you go ba...
How to Upgrade the Firmware for Reolink Products
Applies to: All Reolink products except battery-powered ones Before upgrading, please check the camera model and hardware version in the system information interface, and download the correct fi...