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Reolink Support Team

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  • Where to Find Firmware for Battery-powered Cameras

    Applies to: Reolink battery-powered cameras   The firmware for battery-powered cameras couldn't be found on Reolink download center since the camera could only support online upgrade. To upgrade th...

  • What to Do If the Coupon Code is Occupied When Placing an Order

      When placing the order on https://reolink.com/checkout/, if you enter the coupon code and click on Continue to enter the next step, it will generate an order (Order A). At this time, if you go ba...

  • How to Upgrade the Firmware for Reolink Products

    Applies to: All Reolink products except battery-powered ones    Before upgrading, please check the camera model and hardware version in the system information interface, and download the correct fi...

  • Getting Started with RLC-823A

    If you have ordered the RLC-823A or if you are interested in this camera model, and want to get some basic information about this product before putting it in use or placing the order, you may refe...

  • How to Do Initial Setup for Reolink Duo WiFi via Reolink APP

    Applies to: Reolink Duo WiFi  Note: Before you start, please scan the QR code to download and install the latest version of Reolink App. For initial set up, please power on this camera by DC adapt...

  • How to Do Initial Setup for Reolink Duo PoE via Reolink App

    Applies to: Reolink Duo PoE Note: Before you start, please scan the QR code to download and install the latest version of Reolink App. Please power on your camera properly before the initial setup...

  • Configurations

    Reolink RLC-823A is a PoE camera that supports human/vehicle detection, auto-tracking, two-way audio etc. functions.  To better learn the working principle and settings of the camera, here are some...

  • Troubleshooting for RLC-823A

    Here are some troubleshooting tips for RLC-823A. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or ...

  • Which Camera Supports Smart Person/Vehicle Detection

    Reolink keeps releasing more and more models that adopt the Smart Person/Vehicle Detection feature. The stand-alone camera models: Argus 3 Pro; RLC-510A; RLC-810A; RLC-1210A; RLC-520A; RLC-820A; R...

  • FAQS

    To help you navigate our frequently asked questions page you can click on the links below to quickly get the answer you need. If you still can't find the answer to your question, here is more infor...