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Reolink Support Team

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Latest activity by Reolink Support Team
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    Reolink Support Team created an article,

    Some Recordings Have Not Been Uploaded onto the Cloud

    Applies to: Reolink cameras that can support Reolink cloud    For the issue, some recordings have not uploaded onto the Cloud but can be found via the SD card. Please check below cause and solution...

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    Reolink Support Team created an article,

    The Battery-Powered Camera Starts Recording Too Late

    Applies to: Reolink battery-powered cameras Issue Description: The time the battery-powered camera starts to record is always later than the PIR is triggered. Or the time the battery-powered camera...

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    Reolink Support Team created an article,

    No Sound on the Reolink Client Side When Using Two-Way Audio

    Applies to: Reolink cameras which support 2-way audio    When using the two-way audio, the camera side can hear the sound from Reolink Client, but the Reolink Client side cannot hear the sound from...

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    Reolink Support Team created an article,

    The Sound on the Camera Side Is Too Low When Using Two-Way Audio

    Applies to: Reolink cameras which can support 2-way audio When using the two-way audio, you can hear the sound on the camera side, but the volume is too low. Cause 1 : For Andriod App in the latest...

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    Reolink Support Team created an article,

    How Much Power Does Reolink Battery-Powered Camera Consume

    Applies to: Reolink battery-powered cameras This article helps you to get informed about the power consumption of Reolink battery-powered cameras. The standard consumption for each camera are liste...

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    Reolink Support Team created an article,

    What Affects the Accuracy of Motion Detectoin

    Applies to: All Reolink cameras which use Motion Detction The working principle of motion detection is that the camera will judge it as motion when differences in 2 frames reach 0.5%-10% (customize...

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    Reolink Support Team created an article,

    What is the Motion Detection Range/Distance

    Applies to: All Reolink cameras which use Motion Detction The detecting distance of motion detection is related to the size of the object, the range of movement and the sensitivity of your camera, ...

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    Reolink Support Team created an article,

    How to Adjust the Volume of Two-Way Audio on Reolink App

    You can refer to the following steps to adjust the two-way audio/talk settings for your cameras via Reolink App.  Applies to: All Reolink cameras that support 2-way audio. Please note that, current...

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    Reolink Support Team created an article,

    Which Cameras Have Built-in Mic

    Here we'll show you the position of the built-in microphone for the following types of cameras.  Battery-powered camera: All Reolink battery-powered cameras PoE camera: B400; B800; D400; D800; RLC...

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    Reolink Support Team created an article,

    What is Pre-Motion Record

    Applies to: All Reolink cameras with SD card and NVRs  Pre-motion record is that the camera will start to record before the event happens, and the pre-record will last 3-8 secs according to differe...