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Reolink Pre-sale Team

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  • How to Use Pan/Tilt/Zoom via Reolink App

    Applies to: RLC-423, RLC-423W, RLC-423WS, RLC-423S, RLC-523WA, RLC-823A, E1 Zoom, E1 Pro(only Pan&Tilt), E1(only Pan&Tilt), E1 outdoor, Reolink C1 Pro(only Pan&Tilt), Reolink C1(only Pan&Tilt), Reo...

  • How to Upgrade Firmware via PoE NVRs

    Applies to: All Reolink PoE NVRs and Cameras (exclude battery-powered cameras). Here we'll guide you to quickly upgrade the firmware for Reolink PoE NVRs or the cameras which are connected to these...

  • How to Upgrade Firmware via WiFi NVR

    Applies to: All Reolink WiFi NVRs and Cameras (exclude battery-powered cameras). The following steps describe how to upgrade firmware for Reolink cameras/WiFi NVRs via Reolink WiFi NVR. Note: Pleas...

  • How to Use Pan/Tilt/Zoom via PoE NVR

    Applies to: RLC-423, RLC-423W, RLC-423WS, RLC-423S, RLC-523WA, RLC-823A, E1 Pro(only Pan&Tilt), E1(only Pan&Tilt), E1 outdoor, Reolink C1 Pro(only Pan&Tilt), Reolink C1(only Pan&Tilt), Reolink C2 P...

  • Choose Micro SD Card for Reolink Cameras

    Applies to: All Reolink cameras supporting SD card. Please use the following chart to get the right Micro SD card for Reolink cameras. Item Requirement Capacity 8GB or 16GB or 32 GB is suggest...

  • The Valid Time of Cloud Plan

    Month/Year Plan Cycle: One cycle refers to one month or one year. If you purchase a monthly/annually plan, then the next payment is due on the same date in the next month/year. This is also the pla...

  • Which Countries Can Reolink Products be Shipped to

    Orders placed on Reolink official website can be shipped to the following countries and regions: Shipping Area Shipping To Shipping From Estimated Delivery Time North America the United States...

  • How to Modify Camera Name for Reolink Products

    Applies to: Reolink cameras and NVRs. When you add more than one cameras to Reolink software or NVR and want to distinguish them from each other, you may modify the name for those cameras on Reolin...

  • Set up E-mail via Reolink App

    Applies to: All Reolink cameras & NVRs. You may follow the steps below to set up Email notification on Reolink App. Step 1. Log into your device on Reolink App and click  to enter Device Settings. ...

  • How Long is the Delivery Time

    Reolink handles orders in the system within 24 hours and sends the packages to our forwarders within 48 working hours. For delivery time, it varies upon the distance between your location and our s...