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Reolink Pre-sale Team

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Latest activity by Reolink Pre-sale Team
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    Reolink Pre-sale Team created an article,

    How to add my order into my account?

    If you didn't log in to your account when making the order, the order won't show in your account. We’re sorry that we cannot help you add the previous orders into your account for security protecti...

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    Reolink Pre-sale Team created an article,

    Something Missed from My Order

    Sometimes the warehouse would split the order into several shipments. However, our system might only send one tracking number for the first shipment. If you only receive part of your order, please ...

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    Reolink Pre-sale Team created an article,

    How to Change My Reolink Account Password

    Here we would guide you to modify the password of your Reolink account. Step 1: Please go to my account Step 2: Click "ACCOUNT DETAILS". Step 3: Go to the Security page and click "Reset Password"....

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    Reolink Pre-sale Team created an article,

    How to Change My Email Address for Reolink Account

    The following steps describe how to change the email address of your Reolink account. Step 1: Please go to my account  Step 2: Click on ”ACCOUNT DETAILS” Step 3: Tap on Edit button next to your em...

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    Reolink Pre-sale Team created an article,

    What should I Do if I Forgot the Password to Log in the Cameras/NVRs

    Applies to: All Reolink cameras and NVRs. If you forgot the password to log in to the cameras/NVRs, there are two ways to reset the devices and set the password again. 1. Restore the password on Re...

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    Reolink Pre-sale Team commented,

    Hi Chris Jines, our support team will contact you soon to solve the issue via email.

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    Reolink Pre-sale Team created an article,

    How to verify your email

    Here are two ways for you to verify the email address. Method 1. Step 1. Visit https://store.reolink.com/ and then click the  icon to log in your account. Step 2. Click Account Details in My Accoun...

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    Reolink Pre-sale Team created an article,

    How to Set up the Encode Settings Via Reolink PoE NVR

    Applies to: RLN8-410; RLN8-410-E; RLN16-410 Step 1. Log in the NVR and go to Menu -> Recording -> Encode page: Step 2. Select the channel (Camera No.) you need and change the settings as you need....

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    Reolink Pre-sale Team created an article,

    How to Set up the Encode Settings via a Web Browser

    Applies to: All Reolink Cameras (exclude battery-powered cameras, Reolink Lumus, Reolink E1, and Reolink E1 Pro). Here we'll guide you to quickly change the encode settings for Reolink cameras via ...

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    Reolink Pre-sale Team created an article,

    How to Change the Rating for a Ticket

    The following steps describe how to change the rating that you have given for a ticket. Step 1: Log in to your account in Reolink Support Center, then enter "My activities". Step 2: Open the tick...