Avatar

Hillary

  • Total activity 333
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 195

Articles

Recent activity by Hillary Sort by recent activity Recent activity Votes
  • FTP 0 KB File

    Applies to: All IPC except the battery-powered cameras and E1, E1 pro, Reolink Lumus Descriptions of the phenomenon: the upload failed or is not uploaded. Cause 1: firmware bug. Solution: check whe...

  • FTP Test Failed

    Applies to: All IPC except the battery-powered cameras and E1, E1 Pro, Reolink Lumus Description of the phenomenon: FTP stops working; FTP can’t upload files; FTP test failed. Cause 1: FTP server c...

  • SD Card Cannot be Formatted

    Applies to: All Reolink cameras with SD card Description of the phenomenon: the camera prompts that the SD card is not formatted or formatting failed. Cause 1: SD card is not compatible. Solutions:...

  • Fail to Connect Camera/NVR in LAN

    Applies to: All cameras and NVRs. Please refer to the following guides if your camera or NVR fails to connect in LAN (when your phone/computer is connected to the same network as the camera or NVR)...

  • Fail to Synchronize Time/Date

    Applies to: All Reolink cameras and NVRs. Description of phenomenon 1: synchronize local time failed (app and client). Cause 1: app or client cannot connect to the camera temporarily. Solution 1: C...

  • Fail to Connect Camera/NVR in WAN

    Applies to: All cameras and NVRs. If your camera or NVR cannot be connected in WAN (when your phone/computer is not connected to the same network as the camera or NVR), please refer to the guide in...

  • Failed to Connect NVR in LAN

    Applies to: All PoE NVRs Description of the phenomenon: the NVR cannot be accessed on both the app and the client in LAN. What are LAN and WAN Cause 1: NVR is powered off. Solution: Check whether t...

  • Recordings Uploaded to FTP Freeze

    Applies to: All cameras except the battery-powered cameras and E1, E1 pro, Reolink Lumus Descriptions of the phenomenon: while playback the uploaded recordings to FTP, it'll freeze. Cause 1: There ...

  • How to Find the Bandwidth that the Cameras will Take via Windows Client

    Applied to: All Reolink cameras. If you want to find how much bandwidth that your camera will take, you can follow the steps: Step 1. Go to Settings ->Stream page.  Step 2. Click Maximum Bitrate, ...

  • How to Find Model Number of My Camera or NVR

    Applies to: All Reolink cameras and NVRs If you have no idea about the model information of your product, you can refer to the following methods to find it. Find the model information in Reolink ...