Try the troubleshooting tips for Argus PT (5/2.4GHz) / Argus PT 2K listed below to see if they will resolve your issue. If not, you can go to the troubleshooting section to find solutions or contact Reolink Support for help.

  • Connection to the router failed during the initial setup.

    If you heard the "Connection to the router failed" voice prompt coming up when you try to do the initial setup for a new camera, here are some possible causes and solutions. 
    Cause 1. Incorrect WiFi SSID or password.

    Solution: Double-check the WiFi SSID and password you entered on Reolink App/Client and ensure they are correct. Use the English keyboard to enter the SSID and password. 
    Cause 2. Incompatible WiFi frequency. Argus PT 2K only supports the 2.4GHz WiFi.

    Solution: Make sure you're connecting your Argus PT 2K to the 2.4GHz WiFi. If you are using dual-band WiFi, disable the 5GHz WiFi for a try.
    Cause 3. The encryption method of your WiFi is not compatible with the camera.

    Solution: Change the encryption method of your WiFi to WPA-PSK/WPA2-PSK on your router interface. Note that the length of a WPA-PSK/WPA2-PSK password must between 8-63 characters. If the current password is longer or shorter than that, you'll need to change the password.
    You can refer to Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras, and E1 Series for more information.

  • Cannot find the detection zone feature.

    Check out "How to Set Detection Zone for Battery-Powered Cameras via Reoink App" for instructions.
    If you can't find the feature, your camera probably does not have the latest firmware. Please update the firmware for the camera manually. Check out "How to Upgrade Battery-powered Cameras Manually" for instructions.
    If no luck, please contact Reolink Support.

  • Too many false alerts not related to a person or vehicle.

    Cause 1. Incorrect notification settings.
    Solution: If you want person/vehicle alerts only, go to Notification Settings > Schedule on Reolink App/Client to disable "any motion" or "others."flase_alerts.png
    Cause 2. Too many distractions in the detection area.
    Solution: Set a proper detection zone to let the camera ignore the areas where irrelevant objects often trigger alarms.
    Please refer to How to Set Detection Zone for Battery-Powered Cameras via Reoink App.
    Cause 3. Inappropriate object size for the camera. 
    Solution:  Set object sizes for the camera to reduce false alarms.
    Please refer to How to Set Object Size for Battery-Powered Cameras via Reolink APP.

  • PIR sensor fails to trigger alarms

    If the PIR sensor fails to trigger any kind of alarm within the covered area (including audio warning, push, recording and email), please follow the troubleshooting tips listed below to solve the problem. There are several possible causes for the problem:
    Cause 1. The camera is not properly installed.
    Solution: Make sure that the PIR sensor or the camera is installed in the direction that will cross the target's moving direction instead of facing it.
    Cause 2. The PIR sensor is disabled or the time schedule is not set properly.
    Solution: Please enable the PIR sensor and set the PIR schedule.
    Cause 3. The PIR sensitivity is set too low. 
    Solution: Please increase the PIR sensitivity to see if the problem could be fixed or not: How to Set up PIR Sensitivity via Reolink Software. 
    For more details, please refer to PIR Sensor Fails to Trigger Alarm

  • What should I do if the battery cannot be charged?

    If you noticed that your camera won't charge, here are some causes. 
    Cause 1. Improper charging temperature
    Solution: For the battery-powered camera, it cannot be charged if the temperature is out of the charging temperature range (0℃~60℃). You may take the camera and battery back indoors and wait for it back to room temperature to charge for a test.
    Cause 2. Battery self-protection mechanism
    Solution: In some special cases, the battery will stop being charged to protect itself. The LED under the micro USB port will keep flashing in red/orange, then you may take the battery out and reinstall it to the camera to charge for a test.
    Cause 3. The pins on the camera are damaged
    Solution: Check if the pins were oxidation/rust, splitting, or bending. For Argus Pro and Argus 2, make sure to take off the plastic film on the pins before the installation.
    For more details, please refer to What Should I Do If the Battery Cannot Be Charged.

  • Failed to bind to the Cloud

    If you fail to bind the camera to the Reolink Cloud, here are 3 possible causes of the problem for your reference, and you can follow the tips to solve it.
    Note: The models supported by Reolink Cloud in some countries may be different. Please take the information on cloud subscription page for reference.
    Cause 1. Incorrect operation.
    Solution: Make sure that you have bound the camera to the Reolink Cloud via Reolink App in the correct way.
    Cause 2. Poor network connection.
    Solution: Try to access your camera remotely to check if your camera is stably connected to the Internet. 
    If you can not access your camera remotely, please check the network that your camera is connected to or switch to other networks to see if it works. 
    If you can access it remotely, please submit a request to our support team with your camera's UID and the screenshot of the error message. 
    Cause 3. Already bound to another account.
    Solution: Check if you have bound this device to another Reolink Cloud account before. If so, log in to that account, unbind the camera from the cloud plan and delete it from the device list on Reolink App. Then, you can bind the camera to your current account again.
    If the problem persists, please submit a request to our support team for further assistance.
    For more details, please refer to Fail to Bind the Camera to the Cloud - Reolink Cloud Troubleshooting.

  • Failed to add cameras to Google Home

    If the camera failed to be added to Google Home or the Google Home device cannot find the camera, below are the causes for your reference. 
    Cause 1. The Smart Home skill is not enabled yet.
    Solution: Please enable the smart home skill for the camera on Reolink App.
    Cause 2. Reolink account issue.
    Solution:
    1. Check the Reolink account on Reolink App and make sure the camera is bound to this Reolink account.
    2. Make sure the Reolink account (the same as the one on Reolink App) is logged in successfully on Google Home App to authorize the Reolink Smart Home skill.
    Cause 3. The Internet connection issue of Google Home or the Reolink camera.
    Solution: Restart the Google Home device and the camera and make sure they have connected to the Internet.
    For more details, please refer to Fail to Add Cameras to Google Home.