Here are some troubleshooting tips for PT 2K(2.4GHz&5GHz)/Argus PT 2K. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.
Connection to the router failed when doing the initial setup.
If you heard "Connection to the router failed" voice command coming up when you try to do the initial setup for a new camera, here are some possible causes.
Cause 1. The WiFi-SSID or password is incorrect
Solution: Please double-check and ensure the WiFi-SSID and password you entered in the Reolink app is correct.
Cause 2. Incompatible WIFI frequency(Argus Pt 2k only supports 2.4GHz)
Solution: Please enter the SSID and password using characters from the English keyboard only. And check your SSID is within 31 characters.
Cause 3. The encryption method of your Wi-Fi is not compatible with the camera.
Solution: Change the encryption method of your Wi-Fi to WPA-PSK/WPA2-PSK on your router interface. While use WPA-PSK/WPA2-PSK the password is at least 8 digits (max 63 digits).
You can refer to Wi-Fi Connection Failed when Setting up Lumus, Battery-Powered Cameras and E Series for more information.
The detection zone feature is missing.
About how to set the detection zone for Argus PT 2K(2.4GHz&5GHz)/Argus PT 2K, please kindly refer to How to Set Detection Zone for Battery-powered Cameras via Reoink APP.
If you can't find the feature, the firmware of your camera is not the latest one.
First, please try to update the firmware for the camera manually.
About how to update the camera manually, please kindly refer to How to Upgrade Battery-powered Cameras Manually.
If no luck, please contact Reolink support for help.
Too many false alerts not caused by a person or vehicle
If you get too many false alerts not caused by a person or vehicle, you can refer to the suggestions below to optimize that.
Cause 1. Incorrect schedule settings.
Solution: Please make sure that you set a proper alert schedule for the camera. If you only want the alerts caused by a person or vehicle, you need to remove any motion when you set the alert schedule.
Cause 2. Incorrect detection zone settings.
Solution: Please make sure that you set a proper detection zone.
Please refer to How to Set Detection Zone for Battery-powered Cameras via Reoink APP.
Cause 3. Inappropriate object size for the camera.
Solution: You can set object sizes for the camera to reduce false alarms.
Please kindly refer to How to Set Object Size for Battery-powered Cameras via Reolink APP.
PIR sensor fails to trigger Alarm
If the PIR sensor fails to trigger any kinds of alarm within the covered area (including audio warning, push, recording and email), please follow the troubleshooting tips listed below to solve the problem. There are several possible causes for the problem:
Cause 1. The camera is not properly installed.
Solution: Make sure that the PIR sensor or the camera is installed in the direction crossing the possible intruder instead of facing it.
Cause 2. The PIR sensor is disabled or the time schedule is not set properly.
Solution: Please enable the PIR sensor and set up the PIR schedule.
Cause 3. The PIR sensitivity is set too low.
Solution: Please increase the PIR sensitivity to see if the problem could be fixed or not: How to Set up PIR Sensitivity via Reolink Software.
For more details, please refer to PIR Sensor Fails to Trigger Alarm
What Should I Do If the Battery Cannot be Charged?
If you noticed that your camera won't charge, below are some causes.
Cause 1. Improper charging temperature
Solution: For the battery-powered camera, it cannot be charged if the temperature is out of the charging temperature range (0℃~60℃). You may take the camera and battery back to the room and wait for it back to room temperature to charge for a test.
Cause 2. Battery self-protection mechanism
Solution: In some special cases, the battery will stop being charged to protect itself. And the LED under the micro-USB port will keep flashing in red/orange, then you may take the battery out and reinstall it to the camera to charge for a test.
Cause 3. The pins on the camera are damaged
Solution: Check if the pins were oxidation/rust, splitting or bending. And for the Argus Pro/2, ensure take off the plastic film on the pins before the installation.
For more details, please refer to What Should I Do If the Battery Cannot be Charged.
Failed to bind to Cloud
If you fail to bind the camera to the Reolink Cloud, here are 3 possible causes of the problem for your reference, and you can follow the tips to solve it.
Cause 1. Incorrect operation
Solution: Make sure that you have bound the camera to the Reolink Cloud via Reolink App in the correct way.
Cause 2. Poor network connection
Solution: Try to access your camera remotely to check if your camera is stably connected to the Internet.
If you can not access your camera remotely, please check the network that your camera is connected to or switch to other networks to see if it works.
If you can access it remotely, please submit a request to our support team with your camera's UID and the screenshot of the error message.
Cause 3. Already bound to another account
Solution: Check if you have bound this device to another Reolink Cloud account before. If so, log in to that account, unbind the camera from the cloud plan and delete it from the device list on Reolink App. Then, you can bind the camera to your current account again.
If the problem persists, please submit a request to our support team for further assistance.
For more details, please refer to Fail to Bind the Camera to the Cloud - Reolink Cloud Troubleshooting.
Failed to add cameras to Google Home
If the camera failed to be added to Google Home or the Google Home device cannot find the camera, below are the causes for your reference.
Cause 1. The Smart Home skill is not enabled yet
Solution: Please enable the smart home skill for the camera on Reolink App.
Cause 2. Reolink account issue
1. Check the Reolink account on Reolink App and make sure the camera is bound to this Reolink account.
2. Make sure the Reolink account (which is the same as the one on Reolink App) is logged in successfully on Google Home App to authorize Reolink Smart Home skill.
Cause 3. The Internet connection of Google Home or the Reolink camera
Solution: Restart Google Home device and the camera, and make sure they have connected to the internet.
For more details, please refer to Fail to Add Cameras to Google Home.