Here are some troubleshooting tips for Reolink Go Plus. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.

  • What should I do if the camera says "Network Connection Failed" during the initial setup process?

    If you heard the "network connection failed" voice command coming up when you configure the brand new Reolink Go Plus camera for the 1st time (with a Nano sim card installed), here are some possible causes. 
    Cause 1. The SIM card does not match the standard Solution: Ensure the SIM card matches the requirements, please refer to Choose SIM card for Reolink Go.
    Cause 2. The SIM card does not connect to the Internet
    Solution: Take out the sim card and put it into your cell phone to see whether it can access the internet with the sim card.
    You can also unplug the battery of Go and plug it back in several times to see whether it says the network connection succeeds after that.
    Cause 3. Incorrect model version
    Solution: Check the version of this camera on the label of it. Whether it's the EU, US, or AU version. Whether it's matched with your country.

  • Failed to connect to Reolink Go from Reolink software.

    If you find that you fail to connect to your camera, below are possible causes.
    Cause 1. No data or expired SIM card
    Solution: Put the SIM card on the phone or contact the operator to check if the SIM card can connect to the network.
    Cause 2. SIM card does not support Reolink cameras
    Solution: Change to another SIM card. Please refer to Choose SIM card for Reolink Go.
    Cause 3. Battery is exhausted
    Solution: Charge the camera with an adapter or check if the solar panel is charging properly.
    Refer to How to Check Whether the Solar Panel is Charging the Battery or Not

  • The SIM card cannot be recognized.

    If the Nano SIM card can't be recognized by the Reolink Go Plus, there are several possible causes for the problem.
    Cause 1. Improper installation of the SIM card
    Solution: Make sure you insert the SIM card in the correct way, you can refer to the article here for Reolink Go to install the SIM card.
    Cause 2. Power contact between the SIM card and the camera
    Solution: For Reolink Go Plus, press the iron sheet on the SIM card slot so that the SIM card can contact well with the camera.

  • Insert 4G SIM card but only get 3G network.

    If you have inserted a 4G SIM card into Reolink Go Plus, but only read 3G when accessing it via Reolink App, you may follow the troubleshooting tips listed below to solve the problem. There're several possible causes for the problem:
    Cause 1. Poor signal coverage
    Solution: Please insert this SIM card into your phone and check whether your phone can be connected to the 4G network where the camera is installed.
    If you can, please reset Reolink Go Plus and try again to see if it works. Please refer to How to reset Reolink Go Plus
    If you cannot, please move your camera to the positions with better call phone reception to see if the camera can receive the 4G signal.
    Cause 2. SIM card issue
    Solution: Reolink Go Plus also supports other mobile service providers in your country. If possible, you may use the SIM card from other service providers in your country to see if it works.
    You may refer to this article to choose the right SIM card for Reolink Go. Choose a SIM card for Reolink Go

  • The PIR sensor fails to trigger the alarm.

    If the PIR sensor fails to trigger any kind of alarm within the covered area (including audio warning, push, recording and email), please follow the troubleshooting tips listed below to solve the problem. There are several possible causes for the problem:
    Cause 1. The PIR sensor is not properly installed.
    Solution: Make sure that the PIR sensor or the camera is installed in the direction crossing the possible intruder instead of facing it.
    installation.jpg
    Cause 2. The PIR sensor is disabled or the time schedule is not set properly. 
    Solution: Please enable the PIR sensor and set up the PIR schedule.
    Cause 3. The PIR sensitivity is set too low. 
    Solution: Please increase the PIR sensitivity to see if the problem could be fixed or not: How to Set up PIR Sensitivity via Reolink Software

  • What should I do if the battery cannot be charged?

    If you noticed that your camera won't charge, below are some causes. 
    Cause 1. Improper charging temperature
    Solution: For the battery-powered camera, it cannot be charged if the temperature is out of the charging temperature range (0℃~60℃). You may take the camera and battery back to the room and wait for it back to room temperature to charge for a test.
    Cause 2. Battery self-protection mechanism
    Solution: In some special cases, the battery will stop being charged to protect itself. And the LED under the micro-USB port will keep flashing in red/orange, then you may take the battery out and reinstall it to the camera to charge for a test.
    Cause 3. The pins/USB port on the camera is damaged

    Solution: Check if the pins/USB port was oxidation/rust, splitting, or bending.

  • Failed to bind to the cloud.

    If you fail to bind the camera to the Reolink Cloud, here are 3 possible causes of the problem for your reference.
    Cause 1. Incorrect operation
    Solution: Make sure that you have bound the camera to the Reolink Cloud via Reolink App in the correct way.
    Cause 2. Poor network connection

    Solution: Try to access your camera remotely to check if your camera is stably connected to the Internet.

    If you can not access your camera remotely, please check the network that your camera is connected to or switch to other networks to see if it works.

    Cause 3. Already bound to another account
    Solution: Check if you have bound this device to another Reolink Cloud account before. If so, log in to that account, unbind the camera from the cloud plan and delete it from the device list on Reolink App. Then, you can bind the camera to your current account again.

  • Why data is consumed fast?

    If you find that your camera has consumed much data during normal use, here are some possible explanations for your reference:
    1. When the camera is working, it will send continuous heartbeat packets to the server to keep the connection, which will consume about several MB/day. 2. Watching live streaming, playing recordings, uploading videos to the cloud, and sending push/email notifications will also consume data. especially connect the camera and playback videos in Clear mode. You may reduce the use of these functions to save data consumption
    3. A poor network connection will consume more data than a normal connection since it will send more connection packages to the server.

  • Unable to receive email alerts from Reolink battery-powered cameras.

    If you fail to receive the email alerts from your Reolink battery-powered cameras, you may follow the troubleshooting tips listed below to solve the problem. There are several possible causes for the problem:
    Cause 1. Incorrect Email Settings. 
    Solution: Try to verify your email by clicking "Email Test" on Reolink Client or via Reolink App to see whether the information you entered is correct.
    If it's not, please refer to     Reolink Camera Email Test Failed and Sent Email Fail
    Cause 2. Improper PIR Schedule. 
    Solution: No email alerts will be sent when the PIR is scheduled to be turned off.
    You may see how to     configure the PIR schedule to set a proper schedule for the PIR sensor.
    Cause 3. The PIR is not working properly.
    Solution: Turn on “Alarm Sound”, then wave your hands in front of the camera to manually trigger an alarm. Then check if the camera will sound alarmed.

If more help/information is needed, please submit a request to our support team for further assistance.