If you have ordered the Reolink Duo or if you are interested in this camera model, and want to get some basic information about this product before putting it in use or placing the order, you may refer to the below introduction.

This article includes the following 4 parts which will help you quickly understand the use and working principles of the camera:

Part 1: Unboxing Video 

Part 2: Product Overview

Part 3: Installation 

Part 4: Initial Setup

Unboxing Video of Reolink Duo

If you just receive your new camera and are not familiar with the camera, you can have a look at the below video about the unboxing, setup and installation of the camera.

Product Overview

You may find detailed information about the structure and components of the camera here.

Duo_4G_structure_1.png

  1. Antenna
  2. Lens
  3. Daylight Sensor
  4. Spotlight
  5. IR LED
  6. Mic
  7. PIR Sensor
  8. Mounting Bracket

Duo_4G_structure_2.png

  1. Speaker
  2. Micro SD Card Slot
  3. Reset Button
  4. Power Switch

Installation of Reolink Duo

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Install the camera 2-3 meters (7-10 ft) above the ground. This height maximizes the detection range of the PIR motion sensor.
• For better motion detection performance, please install the camera angularly.
NOTE: If a moving object approaches the PIR sensor vertically, the camera may fail to detect motion.

Mount the Camera to the Wall

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Drill holes in accordance with the mounting template. Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.
NOTE: Use the drywall anchors included in the package if needed.

Mount the Camera to the Ceiling

Mount_the_camera_to_ceiling.png

Drill holes in accordance with the mounting template, Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.

NOTE: The camera can’t be adjusted horizontally when ceiling mounted. Please adjust the
camera angle before fixing it.

Install the Camera with Loop Strap

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Thread the loop strap through the slots and fasten the strap. It is the most recommended
installation method if you plan to mount the camera to a tree.

Installation Tips

  • Do not install the camera facing any objects with bright lights, including sunshine, bright lamp lights, etc.
  • Do not place the camera too close to a place where many vehicles move frequently; 15 meters (55ft) away from the vehicle is the recommended distance based on our numerous tests.
  • Stay away from the outlets, including the air conditioner vents, humidifier outlets, the heat transfer vent of projectors, etc.
  • Do not install the camera facing the mirror.
  • Keep the camera at least 1 meter away from any wireless devices, including Wi-Fi routers and phones in order to avoid wireless interference.

Micro SD Card Installation

Please refer to the below steps to install the SD card on your camera.

Step 1. Use a screwdriver to unscrew the cover from the camera.

Step 2. Insert a micro SD card, please use your fingernail (or use the provided reset needle) to push the micro SD card in until you feel it is locked, and you will hear a click sound and the micro SD card will not pop out if the camera is inserted in properly.

install microSD card for Duo

Initial Setup

To set up the camera, you need to switch on the camera and then finish the initial setup via both Reolink App and Client. 

  • On Reolink App

    Step 1. Switch on the camera and you will hear a repeated Ding sound or "Please run Reolink App, add the camera and set it up."

    Step 2. Tap on the icon Add camera iconin the top right corner to start the initial setup.

    Step 3. Scan the camera's QR code or manually type the UID.

    Step 4. Select Wi-Fi Not configured. Please tick I have heard the voice prompt/ding sound, then tap Next.

    Step 5. Enter the Wi-Fi password of the selected Wi-Fi network (you may tap the right eye icon to see and double-check the password) and tap Next. 

    Step 6. Use the camera to scan the QR code on the app (you can use either of the two lenses of the camera, instead of scanning the QR code with the center of the camera), you will hear a different beep sound or "scan succeeded" voice prompt to notify your camera to read the QR code successfully.

    Step 7. Hear "connection to the router succeeded" voice prompt, which means your camera has been set up successfully.

    For more detailed instructions, you may refer to this article: How to Initially Set up Reolink Battery-powered Cameras via Reolink App

  • On Reolink Client

    Step 1. Switch on the camera and you will hear a repeated Ding sound or "Please run Reolink App, add the camera and set it up."

    Step 2. Tap on the Add icon in the top left corner to start the initial setup.

    Step 3. Enter the UID of the camera, and then, click Add starting to set it up.

    Step 4. Select Wi-Fi Not configured, then click OK.

    Step 5. Input the WiFi information to configure WiFi for this camera. Please make sure that you enter the correct WiFi password.

    Step 6. A QR code will be generated and displayed on the screen of your PC (you can use either of the two lenses of the camera, instead of scanning the QR code with the center of the camera). Please place the camera in front of the QR code on your PC at a distance of about 20cm (8 inches) to let the camera to scan the QR code. 

    Step 7. When you hear the voice prompt of scan succeeded, click Finish to wait. Hear the prompt of Connection to the router succeeded, you can create a password and edit the name for the camera. After that, the initial setup process is finished.

    For more detailed instructions, you may refer to this article: How to Initially Set up Battery-powered Cameras via Reolink Client (New Client)